Service call on a KM box.... This is a DIRECT quote from the customer!!
"It's making a grinding noise. It's been doing it off and on for about a week now...but it's getting louder, so we'd like to have it looked at."
REALLY??? It's making noise, and you decide to wait a WEEK to call it in? Why not 2 weeks??....why not a month??
*HeadDesk*
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