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  1. #1
    Field Supervisor 500+ Posts
    Remote session software?


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    Remote session software?

    Is there a software other than Logmein "Rescue" to use for remote sessions. LMI "Rescue" is way too expensive! Might only use it once a month for my IT guy to log into my customer's computer. I usually have the printing working and he remotes in at a later time to setup scanning. Figured I would ask here before wasting time browsing the internet.

    Thanks in advance


  2. #2
    Senior Tech 250+ Posts
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    Re: Remote session software?

    Quote Originally Posted by copyman View Post
    Is there a software other than Logmein "Rescue" to use for remote sessions. LMI "Rescue" is way too expensive! Might only use it once a month for my IT guy to log into my customer's computer. I usually have the printing working and he remotes in at a later time to setup scanning. Figured I would ask here before wasting time browsing the internet.

    Thanks in advance
    We used Teamviewer when a customer needed help setting up networked mfps. There a a whole bunch or ways to use it. I do know there is a single use install prevents unauthorized access after the remote session is ended.

    https://www.teamviewer.com/en/


  3. #3
    Trusted Tech 50+ Posts ricmartinho's Avatar
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    Re: Remote session software?

    Try anydesk. It's free and works pretty much like Teamviewer.


  4. #4
    Senior Tech 250+ Posts Blizzoo's Avatar
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    Re: Remote session software?

    I have used GoToAssist at fastsupport.com, very easy to use.

    Defects are simple, our mind is complicated

  5. #5
    Field Supervisor 500+ Posts
    Remote session software?


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    Re: Remote session software?

    Thanks again everyone. Good stuff.


  6. #6
    Field Supervisor 500+ Posts
    Remote session software?

    SalesServiceGuy's Avatar
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    Re: Remote session software?

    Quote Originally Posted by gneebore View Post
    We used Teamviewer when a customer needed help setting up networked mfps. There a a whole bunch or ways to use it. I do know there is a single use install prevents unauthorized access after the remote session is ended.

    https://www.teamviewer.com/en/
    I often use Teamviewer but a single user license if rather expensive. TeamViewer is free for approx the first 800 minutes but they are secretly tracking your usage in the background and eventually lock your account unless you pay.

    I find that TeamViewer is well known to the public, it is fairly easy to get someone over the phone to install the software and I rarely get push back about security issues.


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