Originally Posted by
Ctl-Alt-Del
We've been running e-automate and RemoteTech for years so everything is serialized and tagged with a machine ID number. All inventory, every meter, every service agreement, every lease, every shipment is tracked in our system. Techs in the field have full access to all calls and service histories as well as part lookup and inventory availability system wide. The thought of working in this business without such tools is hard for me to grasp because I know service makes it's money in the 3rd through 5th decimal place and trusting math that tight to index cards makes no sense to me.
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