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  1. #11
    Senior Tech 250+ Posts Geo's Avatar
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    Re: Have you ever had one of those days? UHHGG!

    Quote Originally Posted by gneebore View Post
    Even worse were the customers that used caller id to learn my cell phone number when I called them to confirm a service call. Or ask about the problem they were having just in case I needed to stop and get parts. Then some had the bright idea they could actually get me to show up faster if they called me directly instead of going through the dispatcher. Or they could call on the weekend and let me know the needed supplies real fast in the morning . So they would call me on my cell after hours because the office stopped answering the phones. Which is really weird since if the office stopped answering the phone after five then how in the heck were they getting thosew emergency calls that I needed to have my cell phone turned on for.
    Did you ever consider using caller ID block.For Verizon putting "*82" in front of the number you are calling will block your number from showing up, or you could do a permanent block...Just a thought.

    Cheers...


  2. #12
    Service Manager 1,000+ Posts Phil B.'s Avatar
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    Re: Have you ever had one of those days? UHHGG!

    Quote Originally Posted by Geo View Post
    Did you ever consider using caller ID block.For Verizon putting "*82" in front of the number you are calling will block your number from showing up, or you could do a permanent block...Just a thought.

    Cheers...
    too bad I can't block the office from calling me when on the road! they always want to divert me ( usually when I'm less than 1 mile away from destination ) to go to a call 2 hours away!


  3. #13
    Senior Tech 250+ Posts
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    Re: Have you ever had one of those days? UHHGG!

    Quote Originally Posted by Geo View Post
    Did you ever consider using caller ID block.For Verizon putting "*82" in front of the number you are calling will block your number from showing up, or you could do a permanent block...Just a thought.

    Cheers...
    You could do that. But there is a service that you can use that will not allow a "blocked id" or an "unknown caller" call ring through on your phone. I used it for a while on my home phone and we also had it set up to avoid the spammers sending us spam faxes at the office. You know those wonderful cruise ship package deals. Until we blocked those kinds of call on our fax line we could get to work on monday and find anywhere from ten to fifty spam faxes in our received tray.
    Weirdest repeat service call was on a fax machine that could fax locally and long distance but not to certain insurance companies the doctor's office needed to fax patient billing forms to. Seems the network specialist the doctor hired had set them up with a computer phone service and "saved them" a lot of money on long distance phone calls. The "fax" line was on a outgoing roll over line as part of the programmed phone software. I called my cell phone using their fax and it popped up as a "caller ID blocked" so my cell would not let it ring more than once and actually hung up on the call. I called one of the companies that the customer was having a problem sending to and they confirmed that they had caller id blocked numbers automatically hung up on by their phone system. That customer actually had us rewrite our service agreement to include" Fax machine must be installed on a dedicated telephone line"


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