....OR, when the customer calls in saying "My machine won't print", and over the phone you discover that they have more than ONE instance of the MFP installed.
The conversation begins, "...No worries. Let's just go into Printer Properties and check the Ports tab, and make sure we're using the right port...
....now it's asking for an Administrator Password to continue, and you'll have to call us back??"
...sigh.....
Squeaks...…………..Don'tcha just love 'em?
Had to swap out a whole machine because of a squeak. (Later tracked down to press roll bearings C4502). Customer didn't want machine to be down for more than 15 minutes at a time (Supposedly had "payroll to print"....Every hour of every day??? Made it harder to track down the culprit, and had to go back a couple times when the squeak came back. So upon request from a half-dozen or so office staff/ supervisors/ and corporate, our service manager told them we would swap it. What a bunch of hassle for something so minor!! One more 15 minute visit would've taken care of the noise, but NOOO....had to spend 2 hours swapping machine and getting on network. Don'tcha just love it?
Don't cha love noise calls? I recently drove almost 3 hours for one. Get there, start testing, hear nothing. I ask the customer. They said "listen, can't you hear it? I listen and then try to explain that it is a normal noise. "It didn't used to do it. "Well, it does now". "It is a normal noise from one of the hundreds of things that rotate."
The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking
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