Page 3 of 5 FirstFirst 12345 LastLast
Results 21 to 30 of 48
  1. #21
    Senior Tech 250+ Posts
    Join Date
    Feb 2010
    Location
    chas
    Posts
    440
    Rep Power
    26

    Re: Customer ignorance issue of today, place smart ass comments below

    Quote Originally Posted by tonerhead View Post

    A few years ago my son broke his tibia and we had him in the ER. They had him in a brace for the weekend as only Orthopaedic sets bones. Monday we took him to the very same hospital, so Orthopaedic could put a cast on the broken bone. I mean I thought all Doctors were trained on casting bones. At least they were when I was growing up. I was not thrilled about it, that my son had to take pills and sit all weekend. I just wanted someone to take care of the issue instead of passing the buck. That's what it seemed like at the time. We got a Dr. saying very few physicians set bones anymore because of LIABILITY.

    Isn't it the same with copiers? We are trained to load drivers, set up scanning, help with printing. People are calling us for help, we should do it (regardless if we charge or not, that's another thing). If a customer has IT, fine they can watch over us. I'm rural, probably 90% have no IT and only hire IT to fix their computers. Yes there is a LIABILITY, that is why they sign a WAIVER. We know how we feel when IT passes it off as a printer issue. I've had my share of customers ask if we do IT work also because their rental IT guys are always passing the buck blaming problems on others rather than taking care of problems.

    Bottom line is it is about taking care of the customer, not trying to squeeze out the last penny, not trying to pass blame, etc. This is where America is bad..... it's not my job, pass the buck.

    Side note, wouldn't you love to go back in a time machine and shoot the idiot that sold the first toner inclusive contract? The copier industry has been sliding downhill ever since.


    Sorry about what happened with your son. I do remember way back when growing up a friend broke her arm and went to see her family doctor. He put her arm in a cast right then after taking an x-ray in his office. She went to see her family doctor because he was closer than the nearest hospital and could see her right away. Would that happen now? No way. Too many times a physician or hospital has been sued for malpractice just because the doctor was not a specialist ( like in the situation with your son) and did not have the "required specialist training" for whatever emergency procedure they did to help. I've even heard of some EMS personnel being threatened for malpractice when the nearly dead victim recovered but ended up paralyzed after getting treated at the scene of an accident.

    In situations where the customer had a small limited network we would install or have them install drivers while we showed them what to do. Quite a few times we put machines into offices where there were only five or less computers and they did not have a server but just used one modem and one or two routers. Usually we set up the copier and had the customer watch as I installed the drivers on one computer and then watched them and guided them when doing it on one or two more. Heck been doing this long enough that some of the "network copiers" actually only had a parallel port and the pc actually found the new printer and installed default drivers or asked for the cd with the drivers. Then the parallel connected copier was shared via the small network. Yes there were times when we installed drivers for some dot matrix printers and then shared that so accounting offices could print out ledger sheets. Like you these were a lot of times out in small communities away from the large cities in the area. Like a doctors office or even law offices.

  2. #22
    Senior Tech 250+ Posts Bix's Avatar
    Join Date
    Apr 2018
    Location
    Berlin
    Posts
    387
    Rep Power
    7

    Re: Customer ignorance issue of today, place smart ass comments below

    I had a farmer customer who, after installing the printer, said that the life saver was triggered.


    I did all the measurements with the tester and the printer did not seem to have any anomalies. I improvised as an electrician and I discovered they had a UPS on a computer

    After some tests, I discovered that the UPS was faulty and it did strange things. By removing the UPS, the life saver is no longer skipped.

    But remember. For the customer, the last person he saw was always to blame

  3. #23
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
    Join Date
    Apr 2008
    Location
    The Republic of Pineland
    Posts
    4,677
    Rep Power
    123

    Re: Customer ignorance issue of today, place smart ass comments below

    About 2 years ago, I did a toner delivery to a doctors office. It was lunch. The office manager, who was a total c..., was not in. As I would do anywhere else, the machine was waiting for the toner. I installed the toner, a girl signed the ticket and I left. Two hours later the office manager bitch called the shop cussing and raising hell because what I did caused their network to crash.

    She also had written a bad review of us online. When they fired her, I got the review removed. The whole office hated her.

    I was delivering toner to a daycare and the girl said the copier wouldn't print. I stated it was an IT issue, they will charge for the call, but I will take a quick look.

    "Oh look, here is the problem," I said holding up one end of the USB. "It has to be plugged in to both the copier and the computer at the same time."



    Remember, we will never be unemployed because the general public becomes technologically literate.
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

  4. #24
    Super Tech 500+ Posts CompyTech's Avatar
    Join Date
    Feb 2011
    Location
    MS
    Posts
    682
    Rep Power
    26

    Re: Customer ignorance issue of today, place smart ass comments below

    Had a call once, the customer was an hour and a half away, and said the copier would not print or scan, and that their IT looked at it for 4 hours and couldn't get it working.

    Showed up to find the network cable was unplugged from the copier.

    Handed them a bill...

  5. #25
    Senior Tech 100+ Posts
    Join Date
    Sep 2009
    Posts
    153
    Rep Power
    23

    Re: Customer ignorance issue of today, place smart ass comments below

    Had a call once, the customer was an hour and a half away, and said the copier would not print or scan, and that their IT looked at it for 4 hours and couldn't get it working.

    Showed up to find the network cable was unplugged from the copier.

    Handed them a bill...



    As it should be!! Been there, done the same.
    Sex with my wife is like driving a Ferarri at 190 m.p.h.






    Yeah, I don't get to do that either

  6. #26
    Senior Tech 250+ Posts
    Join Date
    Feb 2010
    Location
    chas
    Posts
    440
    Rep Power
    26

    Re: Customer ignorance issue of today, place smart ass comments below

    Quote Originally Posted by CompyTech View Post
    Had a call once, the customer was an hour and a half away, and said the copier would not print or scan, and that their IT looked at it for 4 hours and couldn't get it working.

    Showed up to find the network cable was unplugged from the copier.

    Handed them a bill...
    Oh boy that brought up a real fun memory. We had a large rural territory back in the early-mid seventies. There were a few home offices out on some one lane or dirt roads. Had a few customers that repeatedly would not check the plugs in the walls. And got quite a few calls for the "typewriter is dead" they would look and see the typewriter plugged into an extension cord, but then not check to see if that was actually plugged in. Yes another person that worked in the offices would unplug the extension cord and plug in what they needed to use. And when done not plug the extension cord back in. Got to the point where even the dispatcher at our office would ask these same customers to check the extension cord before she sent me to fix the typewriter because if that was the only problem they would be billed travel time and one hour minimum for a service call that was a repeated customer error.

  7. #27
    Service Manager 1,000+ Posts
    Join Date
    Jan 2009
    Location
    nyc
    Posts
    1,442
    Rep Power
    44

    Re: Customer ignorance issue of today, place smart ass comments below

    i ve got a travel agent wth a bunch of old biddies using dell PCs and insist that AOL is the leading edge of tech..
    As I try to accommodate my accnts and do charge for my time weather pc or color copiers I was asked to look at an issue wth her email..
    I open an email and it has an link to a trusted vendor of hers that is some new resort and all..
    and when she tries to open it it refuses,,
    OK So I RIGHT CLICK OPEN IN NEW WINDOW AND it works..
    She refuses to make that extra step and insist I should fix,,
    OK so i decide to give her a free outlook email service and install Thunderbird and link up her AOL accnt and now it opens the new link..perfect..
    I demo and show her,,she refuses to switch.....The day was getting late and i was there with other PCs with other issues and tell her it is a AOL issue..
    I send her a bill for labor and get a nasty call back..saying I never fixed her problem and how can i charge her.........
    I blasted her over the phone and she got the message IT never Ceases to amaze me out there,

  8. #28
    Senior Tech 250+ Posts
    Join Date
    Feb 2010
    Location
    chas
    Posts
    440
    Rep Power
    26

    Re: Customer ignorance issue of today, place smart ass comments below

    Quote Originally Posted by fshead View Post
    i ve got a travel agent wth a bunch of old biddies using dell PCs and insist that AOL is the leading edge of tech..
    As I try to accommodate my accnts and do charge for my time weather pc or color copiers I was asked to look at an issue wth her email..
    I open an email and it has an link to a trusted vendor of hers that is some new resort and all..
    and when she tries to open it it refuses,,
    OK So I RIGHT CLICK OPEN IN NEW WINDOW AND it works..
    She refuses to make that extra step and insist I should fix,,
    OK so i decide to give her a free outlook email service and install Thunderbird and link up her AOL accnt and now it opens the new link..perfect..
    I demo and show her,,she refuses to switch.....The day was getting late and i was there with other PCs with other issues and tell her it is a AOL issue..
    I send her a bill for labor and get a nasty call back..saying I never fixed her problem and how can i charge her.........
    I blasted her over the phone and she got the message IT never Ceases to amaze me out there,
    This may sound like a real basic question but what happens if you click on the link with the wheel? I know I did that when showing a customer how to look up user manuals for older printers and copier where the manuals had been lost. Or they could use a search engine and use the wheel click to open one or more links in tabs to scan and see which website had results closest to what they were looking for.

  9. #29
    Senior Tech 100+ Posts
    Join Date
    Sep 2009
    Posts
    153
    Rep Power
    23

    Re: Customer ignorance issue of today, place smart ass comments below

    Quote Originally Posted by fshead View Post
    i ve got a travel agent wth a bunch of old biddies using dell PCs and insist that AOL is the leading edge of tech..
    As I try to accommodate my accnts and do charge for my time weather pc or color copiers I was asked to look at an issue wth her email..
    I open an email and it has an link to a trusted vendor of hers that is some new resort and all..
    and when she tries to open it it refuses,,
    OK So I RIGHT CLICK OPEN IN NEW WINDOW AND it works..
    She refuses to make that extra step and insist I should fix,,
    OK so i decide to give her a free outlook email service and install Thunderbird and link up her AOL accnt and now it opens the new link..perfect..
    I demo and show her,,she refuses to switch.....The day was getting late and i was there with other PCs with other issues and tell her it is a AOL issue..
    I send her a bill for labor and get a nasty call back..saying I never fixed her problem and how can i charge her.........
    I blasted her over the phone and she got the message IT never Ceases to amaze me out there,

    Reminds me of a time customer traded in a Lanier for a Kyocera. Lanier to do a 2-2 duplex requires 1 screentouch, Kyocera requires 2 screen touches to do the same. She was hell bent that the extra touch was a waste of her time and her time is too valuable to be making a second touch. So I created a shortcut to do so. The shortcut wasn't good enough for her, she wanted the kyocera panel to look identical to the Lanier panel. When I told her it can't be done, she told me to remove the copier. I told to contact her sales person and walked out.

    Some fights are more effective just walking away.
    Sex with my wife is like driving a Ferarri at 190 m.p.h.






    Yeah, I don't get to do that either

  10. #30
    Junior Member
    Join Date
    May 2018
    Location
    Pana, Illinois
    Posts
    2
    Rep Power
    0

    Lightbulb Re: Customer ignorance issue of today, place smart ass comments below

    Quote Originally Posted by tonerhead View Post
    When to a local branch of national corporation. YGIC (young gal in charge) said copier quit sending scan to emails. After checking over, I told her that it looks like corporate IT is stopping copier from going out on internet. YGIC said she doesn't want the copier to get on the internet, she only wants it to send email. I told her the copier uses the internet to send her email. YGIC says it is on our network and my office is only 20 feet from it, the copier doesn't go out on the internet to send her email, it emails inside the building. I suggested we call her Corporate IT, they do some checking, they said they will be coming out in 5 days to fix "stuff". So as I am pulling the plug on this "adventure" the YGIC says I think you should make that scan to email until IT comes to fix "stuff" on our network.


    Please enter smart ass comments below. I just wonder who slept with whom to get her in charge.
    My favorite is 'we don't have a network, we're wireless"

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-=-=-=-=-=-


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here