We ran into someting similar that a few times too. Mostly when they wanted to add an older machine to a newer network set up when the drivers for the copier/printer had not been written for the new operating system. Worst and most difficult example I can remember was actually with a Macintosh network. We sold a Mita 2530 to a customer and they had all Macs. I of course had never set up a copier to work on a Macintosh network. Read all the instructions and actually got the system printing with their Macs,(OS 10.1). Then three months later we get a call that no one can print. I get there and find out the owner of the company had heard about a new mac os upgrade(OS 10.4) and installed it on all of his machines. Only problem was the newer Macintosh operating systems at the time were not backwards compatible with earlier printer drivers like most of the windows upgrades would handle the earlier drivers as default. So none of their Macs would print. I actually called tech support about the problem on speaker phone while there so they could actually hear what I was being told.. Tech support flat out said they would release the new drivers as soon as their computer programmers could write them for the new operating system for the Macs. Apple would not release the coding for the new operating system so they had to work out a new driver from what their programmers could deduce or reverse engineer. Even more fun the owner of the company hated windows pcs. But because some of the legal files they had to use were only available to people that used Internet Explorer to access the website where they could download the information they occasionally had to use a windows laptop pc. Even more fun I found out the windows laptop was not allowed on their network because the owner of the company absolutely refused to allow such an insecure computer on his system. The laptop actually had a separate dsl connection so they could download the files they needed and then save them to a usb drive. And then they took the drive and uploaded the files to whichever Mac they were needed on. The drivers were finally finalized a couple weeks later in Australia and we could download them from tech support there. I did that and took the drivers first thing the next morning and had them install the drivers and test print afterwards. Actually gave them the user customer support website for the Australian office of Mita. We also immediately dropped any and all support for printing to any one using a Macintosh. If I could make the copier do what it was supposed to print and scan with my laptop then the customer had to get a Macintosh computer service company in to figure out the problem.
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