Surprisingly few customers figure this out:
If you make my life easy, I will go way out of my way to help you out.
If you make my life unpleasant, I won't stay that extra 15 minutes to re-check everything.
One particular customer always had a cup of my favorite black tea hot & waiting for me, a cleared off workbench, and lots of room to work. It was heaven.
Another customer invited me to a wildlife cooking contest each fall. Each employee prepared a wildlife dish (i.e. grilled venison chops), and each participant voted on their favorite dish. The winner got two addition vacation days whenever they wanted them. I had quite a difficult time deciding which dish to vote for since they were so delicious. =^..^=
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