Penvy - no doubt your legal dept. is 'talking'
to Canon about refunds etc.
It is obvious from the posts that the machines you were sold were not fit for the purpose intended and Canon have dropped the ball in getting your problem sorted.
As to the other posts I would like to say that our company policy is that - on the whole - it doesn't matter about the size of the customer or how many copies they do. It is the principle that they have a machine of ours and we have a responsibilty to ensure that it works to spec. As I said before it could be by training the customer, preventative maintenance or call outs.
As to the other comments on here about training, comitment etc. I have to agree, you only have to look on other posts to see that often you can't tell the difference between the end user and a tech.
I think there are 2 things that are most important, they are company policy- the company has to take the view that money is not everything, go that extra bit and soon word will get round that the company cares and more people will go to you for their business, that marketing 101.
The other is proper training as others have said, there is no other altenative. If you get the proper training then you have access to the service manuals, parts catalogues and more often than not the dealers own service websites.
At the end of the day choosing a copier company is like anything else, you have to shop around and also ask to speak to other customers of the intended company, in this industry this is more important than ever as you will be probablly stuck with them for 3-5 years if it goes wrong!
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