I love it when the customer watches you walk in the door, and while you are still standing there with tools in hand they ask you what's causing their problem. I tell them maybe I should at least look at the copier before I answer that.
I love it when the customer watches you walk in the door, and while you are still standing there with tools in hand they ask you what's causing their problem. I tell them maybe I should at least look at the copier before I answer that.
I had a customer two days ago who complained that we had sent him the wrong waste toner box for his Konica C250. I called in and he showed me the box and complained that there was an extra bit of plastic on it and it would not fit!! I then took the box from him and turned it the other way up..and it fitted! Dooh!!
I have also had a woman complain that her fax was not receiving from her customers.......she had moved towns and had not thought to find out what her new number was...she was convinced that it was what her fax config sheet said from her last town!
I had a regular customer who would do the same thing. As soon as he saw me standing at the copier it was... "well, what do you think..." . After about the 3rd visit and i was more comnfortable with the customer i would say, "why don"t you find somethjing else to do and i will find you when i have that answer". after that, he would just say hi, maybe give me a brief description of the issue, and then leave me alone.
sometimnes, you have to fix the customer!
I prefer opening up with a line I heard in college...
"Due to the tectonic forces equaling equalibrium, I am unable to give you a satisfactory answer at this time. Be sure to come running for answers when you feel the building shake, as I will have by then worked my magics."
"Many years ago I chased a woman for almost two years, only to discover that her tastes were exactly like mine: we both were crazy about girls."
---Groucho Marx
Please do not PM me for questions related to Konica Minolta hardware.
I will not answer requests or questions there.
Please ask in the KM forum for the benefit of others to see the question and give their input.
We had a nightmare customer who was so bad we had a rota to attend there one day it was my turn,I serviced the machine tested all functions knowing every call there would recall at the slightest opportunity befor you leave you had to face the dragon
The customer demanded that before I left I would gaurntee the machine would never jam again after some thought I cut off the mains plug and told them it would never ever jam again sorted!
Just had a fax brought in. Our walk in customers fill out the repair ticket. It said, Fax not working, I think it needs a bigger fax line. Need I say more.
The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking
I once went on a call to a local school's IT department because the MFP wouldn't print. Come to find out the router port they connected the printer cable to wasn't working.
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