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blackcat as devil.jpg
The little devil blackcat was with me this day.
It was a tiny little brother thermal fax, and the customer was complaining about the curly prints. " ... the sending fax has to roll up that piece of paper really tightly to push it through the wire. Then the machine flattens it out as much as it can before dropping it in the tray." =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Re: What is the dumbist customer comment/question you've heard?
Actually had this one yesterday... While on a new machine delivery with an FS-2126+, I heard the customer say "they've made these things so advanced you don't even have to plug them in to use them!" I wasn't to sure what to say, while I held the power chord in my hand.
They were probably just repeating what they heard the salesman say...Originally Posted by jlandis
But I'm trying, Ringo. I'm trying real hard... to be the Shepherd.
No comment.... our salesman is standing right behind me.
Talking of cats and faxes, here's one for Blackcat..........
Cat Fax.jpg
At least 50% of IT is a solution looking for a problem.
... especially with a Ricoh. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
For an extra $500.00, I can make it turn on your coffee pot in the morning.
Let's hear it for salesman BS.
THRBTHTHTHT!
Why do they call it common sense?
If it were common, wouldn't everyone have it?
Re: What is the dumbist customer comment/question you've heard?
Hahaha...
Got this one a few months back....
Got a call for preventive maintenance for 2 machines. Went to site & found both machines are working well, & placed side by side....
Proceeded with what im supposed to do, starting with the machine on the left....
After 15 mins, a manager came up to me & said that they have a meeting in 20 mins & needed to copy some docs...
Also, many people are waiting....
Little that i realize there were about 6-7 staff waiting patiently & quietly for me to finish my PM to copy their docs.
I advised the manager that the copier on the right was available for usage.
He gasped 'U mean they are not connected? Damn'..... (This is a bank that operates worldwide)
I just shrugged....
After all that, while driving home I realised i have a savings account as well as a credit card with them.
The next day, I cancelled both. When the staff asked why, I replied 'If the bank employees do not know how to use a copier machine, how can I trust the bank to keep my money?'
The staff blushed.....
had a customer call in for service stated not printing right when I got there I asked whats wrong she hands me a print out and said no matter what I do I can't print color, I said did you know that this model prints only black and white she said so can I buy color toner and put into copier to make it print color? NO this is a black and white copier, can you make it print color terrific, NO this is a black and white copier, if we used different paper can we print color? God must love stupid people he made so many.
Get your facts first, and then you can distort them as much as you please.
Just got off the phone with a customer that said the machine told them to call me.
I asked what code is showing.
She said no codes, but the machine told me to call you.
What do you mean the machine told you to call me.
It said to call your service rep.
It spoke to you???????
Yes, when did you install that?
Copiers don't talk, they just beep.
I asked what were they trying to do.
They were going off hook dialing a international number and the fax told them to call their service rep.
I had to take a few minutes to stop laughing.
I had to explain that it was the phone company telling her they can't place the call as dialed.
Then we laughed together for another few minutes.
Why do they call it common sense?
If it were common, wouldn't everyone have it?
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