What is the dumbist customer comment/question you've heard?

**chrisban35** · 12-01-2014

Actually, the TRUE classic, which I hear at least once a week is: "But it was just working right before it broke"... And I always reply, "but he was alive, right before he died"... They usually go, oh, now I feel stupid... LOL

**supertype** · 03-06-2015

I got a call from a customer saying "your machine is not duplexing!" i asked why he thought that "well the machine is only pulling the paper in 1 time and not a 2nd pass for the reverse side" I asked him to check the copies it had made and to his surprise it was duplexed. I explained sir this model has a front and back scanner in 1 pass............................................. click..

**drwevil** · 03-07-2015

I had a customer yesterday that I wanted them to do a manual call to @remote to speed up a remote firmware update on a Ricoh....

I said "Press the yellow All clear button....." then I hear silence they come back and said "I pressed it and nothing happened...." I said "Well there are more buttons to push......."

**drwevil** · 03-07-2015

One I always get when helping someone over the phone to say add an address book entry on a Ricoh....

Me: The username is admin and there is no password
Customer: I typed Edmund and no password and it doesn't work......
Me: Edmund???? it's "admin" A D M I N admin ... and leave the password blank....
Customer: Ohhhh sorry your accent

I have a Kiwi acccent.....

**iliketui** · 03-11-2015

Originally Posted by drwevil

One I always get when helping someone over the phone to say add an address book entry on a Ricoh....

Me: The username is admin and there is no password
Customer: I typed Edmund and no password and it doesn't work......
Me: Edmund???? it's "admin" A D M I N admin ... and leave the password blank....
Customer: Ohhhh sorry your accent

I have a Kiwi acccent.....

I have the exact same problem. I learnt pretty quickly to say "the username is admin, a d m i n"

**Brett GS** · 04-03-2015

But why do the rollers wear out?? Get thay so often.

**iliketui** · 04-14-2015

I went to a customer one day for problems scanning (scan to folder).

I sent a test to each of the users in the address book (about 6) then checked the scan history and saw nothing but completed.

Went over to the user having the problem and asked them to show me the destination folder that the scans end up in. He said it goes to the top when he receives them and opened the document at the top of the list and said " see its not there".

I asked him to open the document at the bottom of the list and sure enough there it was. I hope he now remembers how to sort by name.

**chrisban35** · 04-14-2015

Originally Posted by iliketui

I went to a customer one day for problems scanning (scan to folder).

I sent a test to each of the users in the address book (about 6) then checked the scan history and saw nothing but completed.

Went over to the user having the problem and asked them to show me the destination folder that the scans end up in. He said it goes to the top when he receives them and opened the document at the top of the list and said " see its not there".

I asked him to open the document at the bottom of the list and sure enough there it was. I hope he now remembers how to sort by name.

You mean "Sort By Date"...

**iliketui** · 04-14-2015

Originally Posted by chrisban35

You mean "Sort By Date"...

Name/date/size.... Whatever he chooses

**Kurtillton** · 04-16-2015

When i work on PC repairs a woman caled me over asking for a baby screen, i asked what she ment

Her: well my screen keeps getting taller, so can i have a baby screen

I laugh and walk off, turns out her friend was adjusting the screen every other day and told her it hit puberty and was having growth spurters.