What is the dumbist customer comment/question you've heard?

[jonhiker]

"Looks like roller marks."

Always with the roller marks. Any blemish on the page; Roller marks.

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Followed by... "it only needs a cleaning"

[Phrag]

Followed by... "it only needs a cleaning"

And "we tried changing the toner too."

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[gwaddle]

And "we tried changing the toner too."

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I realize most end users don't have an understanding of how a copier works, but it still amazes me when one will think changing the toner will fix a jamming problem. :/

[blackcat4866]

And "we tried changing the toner too."

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I realize most end users don't have an understanding of how a copier works, but it still amazes me when one will think changing the toner will fix a jamming problem. :/

These people have had an HP with AIO toner/imaging units, and to noones surprise it helps on these HP's. If it's not AIO technology it's just $100 of wasted toner in the trash. =^..^=

[Phrag]

And a lot of peolple with HPs seems to think that the "have you changed the cartridge" question is silly as they just put a new one in.

Cant win. Oh well.

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[slimslob]

And a lot of peolple with HPs seems to think that the "have you changed the cartridge" question is silly as they just put a new one in.

Three weeks ago.

[lencombs]

I was troubleshooting a fax problem on a Ricoh copier and when finished I asked the user if she could send a test fax to someone. She said sure and wrote "Call me if you don't get this." and faxed it off to whoever. I said i'm pretty sure she won't be calling back.

[genesistech]

I have spent the last week or two reading through this thread during down time... and this has been the best thread I have read in a LONG time. There were so many laughs and just amazing stories. And a lot of them I have personally ran into!

I think my dumbest customer comment/question came from an elderly black woman that cursed at me and threatened to throw the machine out the window every time I saw her. One morning I get a ticket in my queue saying that her CS 520i would not turn on, even though she had hit the power button several times.

When I walked in, I walked straight up to the machine and flipped the power on. Machine starts booting up like normal. I hear from behind me, "Now how the h*ll did you do that!?"

With a blank stare, "I flipped the power switch on the side of the machine."

I get in return, "What power switch?" Followed of course by threats to the machine.

Turns out she was hitting the Power button on the operation panel. What I still don't get is someone had to have turned it off the night before and there are only four ladies in the office. How could none of them figure this out?

[Lagonda]

I realize most end users don't have an understanding of how a copier works, but it still amazes me when one will think changing the toner will fix a jamming problem. :/

And its not only customers that think that changing the toner fixes everything. I once made the mistake of ringing the Lexmark help desk as I had a major problem with colour registration and after changing the drum unit and it still didn't register properly. She suggested I change the yellow toner as well. I asked her to explain how a tube of toner affected registration as after 25 years in this business I had obviously missed that detail. Didn't get a reply.

[theengel]

Every time I talk to a helpdesk, I start with:

I'm calling to see if there's some common solution for this problem that I didn't know about. If you don't know of any, please don't waste time. Tell me now so I can continue with my troubleshooting.