I was working on a copier machine, I have taken out the pcu, leaving all the doors open, then someone approach me asking if she can photocopy.
.....with all it shams, drudgery, and broken dreams, it is still a beautiful world.....
Heh, classic.
I've probably shared this before here (sorry), but one time I had just got a machine I was working on fully reassembled and was about to turn it on when a guy came up and asked if he could make copies. I told him "No, because the machine is off.". He got the weirdest look on his face and went away. I actually felt bad about that for a while.
There wasn't one nearby quite that close. When I was done I asked the secretary if they had reloaded the stapler recently and she said they had, and had dropped some but thought they got them all.
Now of course if she had told me this to start with I could have saved a good 30+ minutes of diagnosis.
When it comes to staplers, customers seem to assume that they take the regular staples they use in their desk top stapler. I once went to a call on a Bizhub 350 for stapler not working. They had removed and tossed the cartridge from the machine and laid a piece of the staple ream from a plain old stapler in the open cavity where the cartridge used to be. Just laid it in there like this was a Jetsons cartoon and a little pair of robot arms was going to come out and load them somewhere.
The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking
Customer placed a service call saying no one could print. When I get there I find they all had new computers. Told her I would need to reinstall the print drivers. Computers were all locked down to the point where it was asking for an administrator password to add a printer. I told her she would have to contact her IT for the password. And she said I don't understand why you don't know the password to install the printer, it is your printer isn't it? I said you need the computer password, there is no way I would know the password to your BRAND NEW computers. She got frustrated and asked me to leave. Didn't even leave the parking lot when my boss called and said the customer just called him and told him I was very rude and not at all helpful.
User sees me replacing the CCDB.
Question: "Oh. ... Can I print something?"
Answer: "You certainly may, and when I get the machine back up and running I'll hand it to you."
That happened this morning. CCDB didn't fix the problem anyway. I'm going to blame RightFax.
Somewhere there is a tree working hard to produce oxygen for you to live, NOW GO APOLOGIZE TO IT!
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