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  1. #591
    worker drone 250+ Posts
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    Re: What is the dumbist customer comment/question you've heard?

    When asked "is that thing broken again"? I respond with "there seems to be some debate on whether is it broken again or it is broken still".


  2. #592
    Senior Tech 100+ Posts
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    Re: What is the dumbist customer comment/question you've heard?

    Not a working tech any more, retired last year. But when out and about at a mall doing some shopping for books I over heard a really good discussion about another old topic. The "why do those hinges break all the time" Then he explained they break when you open the document feeder and push the top corner against the wall behind the machine. Which is why we required at least six inches between the wall and the back of the machine. Then I heard him when he pointed and told the manager where the covers were also scratching the paint and even put a small hole in the wall where the document feed corners where hitting the wall. Seems she did not want to hear that because the front of the copier had to line up with the front of filing cabinets. He quite simply told the customer that the hinges were not covered under contract or warranty since he had a copy of a prior service ticket that had in writing "the customer has been informed to not push the machine flat against the wall. Doing so will bend the hinges when the document feeder is lifted and the corners hit the wall" And of course I hung around long enough to over hear several "how much longer before it's fixed" And "we never had these problems with our old copier"

    Just how dumb do you have to be to ignore a written instruction to not push a machine against the wall?


  3. #593
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    Re: What is the dumbist customer comment/question you've heard?

    My colleague had a call from a client few years ago.
    I dont remember the model, but it was a small fax machine.
    The client tried to send the fax while he was on the phone with my colleague.
    On the display was was the OFF HOOK message. The same hook he talked to my colleague.


  4. #594
    Senior Tech 100+ Posts
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    Re: What is the dumbist customer comment/question you've heard?

    Another little fun conversation overheard yesterday. Had to go check on some prescriptions that had not been called in by the doctor's office. Then I went and stopped at the mall to walk around have a nice ice tea and lunch. Sitting at the table next to me was a small group of people having their lunch. They did not recognize me but I knew two of them from a former customer. They were talking about computer and printer/scanning networking problems. Then the first dimwitted statement I heard was: "You mean that was not Microsoft Security that detected a virus on my computer?" Number two was: "I wasn't supposed to follow his instructions to allow him to scan my pc?" When she said that the others started laughing. Apparently the it guy was there and said he was happy he switched the server to Ubuntu and could remotely scan the network to clean the ransom ware out of the system. Seems there may have been another incident at the office there that caused him to switch the server where files were actually stored and not locally on the pc's on the desks. Then he recognized me and wanted to know if I could come back and help him set up the pc's and network scanning on his three copiers. Had to turn him down and said he had to call the office if they were still under contract. If I went and things weren't perfect then I knew the service company would invoke the "other than approved service technician" clause in their contract and rake them over the coals.


  5. #595
    Senior Tech. 1,000+ Posts NeoMatrix's Avatar
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    Re: What is the dumbist customer comment/question you've heard?

    Quote Originally Posted by Coptech View Post
    When asked "is that thing broken again"? I respond with "there seems to be some debate on whether is it broken again or it is broken still".
    My reply to "is it broken aaggaaain... ":

    Nothing is really broken, its just usable....
    Given enough money, we can repair anything.

    What if we could count the stars... , what number would you stop at...?"
    [Exchange manual acquisitions, PM's CTN members only. ]
    [] |N | | o | M | Δ | t | π | | x | []

  6. #596
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Re: What is the dumbist customer comment/question you've heard?

    I had it happen where when I arrived to do a service call, that the customer waited all of about 30 seconds to ask, "You did bring the toner we ordered with you, right? We thought we'd save the shipping cost by having you deliver it."

    Fortunately, the call didn't require toner to be added, but, seriously?

    It's not totally uncommon for customers to assume that we're rolling supply wagons.

    So, just when is this "old enough to know better" thing supposed to kick in?

  7. #597
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    Re: What is the dumbist customer comment/question you've heard?

    Recently has a lovely young lady (emphasis on the young, so cant be too harsh I guess) who suggested the machine was printing A3 when no A3 was loaded in the machine. After 30 mins on the phone she could not be convinced.

    After a 30min drive to her site found A3 paper loaded in tray4 - lol

    Expensive lesson for her lol


  8. #598
    Senior Tech 250+ Posts Geo's Avatar
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    Re: What is the dumbist customer comment/question you've heard?

    Hi
    A teacher, using a color copier wanted to know how to print white on black (tag?) paper...No, she did not accept my explanation/s and complained to the school principal....SMH...


  9. #599
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Re: What is the dumbist customer comment/question you've heard?

    Quote Originally Posted by Geo View Post
    Hi
    A teacher, using a color copier wanted to know how to print white on black (tag?) paper...No, she did not accept my explanation/s and complained to the school principal....SMH...
    Oddly enough, there actually IS such a thing as white toner. Same goes for clear.

    Who knew?

    I saw both on a Ricoh production color machine at a very large print shop a few months ago.

    So, just when is this "old enough to know better" thing supposed to kick in?

  10. #600
    Service Manager 1,000+ Posts


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    Re: What is the dumbist customer comment/question you've heard?

    Some analog Minolta's had it in the old days. Also there is an OKI laserprinter with white toner.

    Hans

    " Sent from my Intel i286 using MS-DOS 2.0 "

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