When I was doing Samsung warranty we discovered that Samsung buyers were notoriously cheap, and untruthful. Often the printer came in without any toner cartridge or paper tray or cord. I then created a checklist that required the customers signoff. Included toner?, Paper Tray?, Cord?, CD's?. A few customers had claimed that we'd stolen their paper tray or toner cartridge ... until they found it when they got home. Then we had to add a place for the Samsung Hotline ticket number. If the customer didn't make the call to confirm warranty, then I'd have to spend the 45minutes confirming warranty coverage. Then we had to throw on a $50 deposit to cover diagnosis for those customers who lied about calling, or lied about coverage, or lied about printing gloss inkjet paper even when it was still jammed in the machine.
In the end it just wasn't worth the hassle. =^..^=
Bookmarks