A school headmaster once called me in to a jam in his fuser, the daft sod had used the copier as a laminator, what a mess, over £1000 worth of damage.
Woko
A school headmaster once called me in to a jam in his fuser, the daft sod had used the copier as a laminator, what a mess, over £1000 worth of damage.
Woko
[QUOTE=Phil B.;583243]dontcha just love when a customer drops of a printer for eval/service.... you go to test it ( It's not printing is the issue ) you fire the puppy up and first thing is says " out of black ink ... please replace black ink " you call the customer and they say " oh yeah we knew that! " damn how are you supposed to service it if you have no ink for it.
Told the customer ok we will buy some for me to test it... " Are we going to have to PAY for that ink!?"
I'm thinking " NO TWIT.. we love buying ink for you dumb asses!"[/QUOTE
Whenever I get faced with this situation I ask the customer how they would expect their car to be fixed if it had no gas. Usually shuts them up.
Once had a group of engineers decide to make a 11x17 transparency from unknown material. Took out a fuser at their cost.
We also used to be a Samsung dealer until they sent us several warranty claims and then refused to pay. The worst was probably the printer we had repaired and because of the poor design the part failed again [paper exit sensor right above the fuser] after providing on-site service at their request and resolving the issue they informed us they would not pay the warranty claim because we had replaced the same part within the last six months and that it should have been a shop repair and not an on site repair! The worst company we have ever dealt with! No wonder they had to sell the printer business!
At least 50% of IT is a solution looking for a problem.
I think that my co-worker won't mind my sharing this story:
He was out on a bizhub 754e/FS-534 that has a long history of J72-17 and J72-19 jams, but they were never reproducible. I had been there on a few occasions, but this was his turn.
As luck would have it the enduser with the problem showed up at his elbow asking about that terrible jamming problem (that noone else has ever experienced). She explained that she gets this cardstock (the famous "cardstock"). By appearances it's about 300gsm. It might surprise you that the enduser is a teacher. The conversation goes something like this:
Enduser: "So I take this cardstock. It comes as 9" x 24", so I cut it exactly in half to get two pieces 8 1/2" x 11" letter.
Tech: "You do?"
Enduser: "Yes."
Tech: "See my ruler here ... this paper is 9" x 12".
Enduser: (confused) That can't be. I cut it in half."
Tech: "Yes, half of 24" is 12". And you don't cut the other dimension, so that's 9" x 12".
Enduser: (still confused)
Tech: So when you program the tray as 8 1/2" x 11" these little guides here in the finisher automatically adjust to 8 1/2" wide, 1/2" narrower than your 9" paper. So you can do one of two things: 1) you can cut the paper smaller to 8 1/2" x 11", or 2) you can program the tray to a custom paper size 9" x 12". Either one will work.
I hope she wasn't a math teacher. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Customer puts a black and white photo on the glass of a color copier and asks why the resulting print hasn't been made color.
A customer once asked me why their paper was so sharp and why they kept getting paper cuts from it.....
When the customer rides your ass because "you don't calibrate the machine often enough" but keeps printing the jobs with the fiery option "colorwise off" because "the colors come out more natural"...
' "But the salesman said . . ." The salesman's an asshole!'
Mascan42
'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
Ibid
I'm just an ex-tech lurking around and spreading disinformation!
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