Page 66 of 84 FirstFirst ... 16565758596061626364656667686970717273747576 ... LastLast
Results 651 to 660 of 831
  1. #651
    Service Manager 1,000+ Posts kingarthur's Avatar
    Join Date
    Feb 2008
    Posts
    1,108
    Rep Power
    55

    Re: What is the dumbist customer comment/question you've heard?

    not so much a dumb question, but a dumb action, customer logs a call in the afternoon, "can't print to device, have tried more than 1 pc so it has to be the copier", pop in next morning as passing & it's printing..... another call logged just after lunch today, same thing, I had to go & look at another of theirs so looked at this at same time, went to "devices & printers" it's greyed out, check network port, no lights flashing, trace network cable to source, it's in a wireless router....no lights on the router, it's plugged in to an extension lead....no lights on the extension lead....check mains socket....it's turned off... apparently the person who sits there finishes at 1 and switches everything off....
    Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

  2. #652
    Junior Member Andysnave's Avatar
    Join Date
    Jul 2018
    Location
    London
    Posts
    4
    Rep Power
    0

    Re: What is the dumbist customer comment/question you've heard?

    Had a customer ring up a few years ago for a chargeable call on some ancient Minolta or Canon. I asked for the model of the machine, details of the problem and also if possible the serial number so I could prepare their paperwork before I came out.
    "It's a chubby little copier that jams a lot. The serial number is 220-240 V 50-60 Hz."..........................


    "Unfortunately we're very busy at the moment, goodbye!"

  3. #653
    Service Manager 10,000+ Posts
    What is the dumbist customer comment/question you've heard?

    Phil B.'s Avatar
    Join Date
    Jul 2016
    Location
    Raleigh NC
    Posts
    22,658
    Rep Power
    658

    Re: What is the dumbist customer comment/question you've heard?

    went to a call this AM... customer said it kept jamming when trying to copy ( IR 2200 )

    got there.. she had ran an errand..

    took blank paper .. stuck it in the ADF... pulled all 32 pgs thru NPF

    waited for her to get back..asked 'Missy' to show me what she was doing...

    20pgs STAPLED TOGETHER.. she stuck in the ADF.. pressed START


    " SEE!!!! IT'S BEEN DOING THIS ALL MORNING LONG .... FIX THE DAMN THING"

    Ma'am please hold on a second.. whipped my pocket knife out .. yanked the staples.. stuck the stack back in ADF..

    No Runs.. no Drips.. No Errors.

    THEN she had the NERVE to ask me NOT TO CHARGE " cuz my boss will be PISSED at me"

    Sorry $95 please and May I speak to your BOSS?

    needless to say.. she called the office AND THE O.M. stood WITH ME! ( and yesssss.. her boss WAS PISSED! OFW! )

  4. #654
    Field Supervisor 500+ Posts
    Join Date
    Feb 2010
    Location
    chas
    Posts
    555
    Rep Power
    38

    Re: What is the dumbist customer comment/question you've heard?

    Quote Originally Posted by Phil B. View Post
    went to a call this AM... customer said it kept jamming when trying to copy ( IR 2200 )

    got there.. she had ran an errand..

    took blank paper .. stuck it in the ADF... pulled all 32 pgs thru NPF

    waited for her to get back..asked 'Missy' to show me what she was doing...

    20pgs STAPLED TOGETHER.. she stuck in the ADF.. pressed START


    " SEE!!!! IT'S BEEN DOING THIS ALL MORNING LONG .... FIX THE DAMN THING"

    Ma'am please hold on a second.. whipped my pocket knife out .. yanked the staples.. stuck the stack back in ADF..

    No Runs.. no Drips.. No Errors.

    THEN she had the NERVE to ask me NOT TO CHARGE " cuz my boss will be PISSED at me"

    Sorry $95 please and May I speak to your BOSS?

    needless to say.. she called the office AND THE O.M. stood WITH ME! ( and yesssss.. her boss WAS PISSED! OFW! )

    Had a a few customers wit typewriters that commonly would buy after market ribbons. Not a problem if they bought the right style to be able to use the correcting lift off feature. There were three type of ribbon and all used the same cartridges. A multi strike, a non-correctable carbon and the correctable film ribbons. Quite a few times I had to write up a service call for the wrong ribbon style when the customer called in correction key not working. If it was a contract customer no big deal I wrote it up and did an unscheduled pm on the machine to save a call in the future. The charge calls were also pm'd but all the techs working in the company were told to put specifically the real reason for the charge. Worst ones I actually went into the supply closet and put a message on the ribbons "do not use in correcting typewriter will not correct" Had way too many people call again in two to three weeks again. And right there most of the time in their trash can or next to the typewriter was the box I had written my note. And they got charged without any consideration for it being a repeat call. Boy were there some fun conversations with the office managers when I went into the office the next morning.

  5. #655
    Service Manager 1,000+ Posts
    What is the dumbist customer comment/question you've heard?

    FrohnB's Avatar
    Join Date
    Jul 2017
    Location
    Nebraska, USA ------ GO BIG RED
    Posts
    1,919
    Rep Power
    126

    Re: What is the dumbist customer comment/question you've heard?

    Had one yesterday. Customer called in and said machine was "burning the yellow toner". I asked her if she meant "burning THROUGH yellow toner (like going through yellow too fast), she said "No, the yellow toner is burnt to almost a yellow/brown color". Confused as all hell, I told her that I had a call up that way (40 miles away), and I would stop by and check it out while I was there. I finish my other call, with the thought of "burnt toner? WTH?" swirling around my head the whole time. I get over there, and notice a red light on the machine, Message reading "Waste Toner bottle Full", I ask customer why she didn't mention that and show her how to switch it out, and as I pull out the Old waste bottle she Exclaims "THERE, that's the burnt yellow toner I was talking about". FacePalm!! Had to explain to her it was the mix of waste toner (which she had a hard time understanding).


    Also had one a few months ago. Call for ADF jamming. Show up and customer explains that the ADF will run better or worse depending on how hard they pressed the Start key. If they pressed it "too hard, it would add pages to the final output, and too soft it would run slow". Told customer I would check to see what it does. After cleaning dust off of machine for 30 minutes and testing Start button (no problem), went and told the customer I recalibrated the pressure on the start button so it would work with a light push of the finger. . She says, "I knew there must be a setting in there for that!!"

  6. #656
    Service Manager 1,000+ Posts
    What is the dumbist customer comment/question you've heard?

    Lagonda's Avatar
    Join Date
    Aug 2008
    Location
    Brisbane
    Posts
    1,650
    Rep Power
    71

    Re: What is the dumbist customer comment/question you've heard?

    Heres one from a salesman.......do we have an adaption kit for the visual impaired to use a photocopier?
    Oh well if he makes the sale we'll never have a complaint about copy quality!
    At least 50% of IT is a solution looking for a problem.

  7. #657
    Senior member of CRS 2,500+ Posts
    What is the dumbist customer comment/question you've heard?

    ZOOTECH's Avatar
    Join Date
    Jul 2007
    Location
    Insane Diego, CA
    Posts
    3,366
    Rep Power
    102

    Re: What is the dumbist customer comment/question you've heard?

    Quote Originally Posted by Lagonda View Post
    Heres one from a salesman.......do we have an adaption kit for the visual impaired to use a photocopier?
    Oh well if he makes the sale we'll never have a complaint about copy quality!
    Well, I did service a copier at a 'Blindness Aware Center' once for a CQ problem - it looked fine to me.😉
    "You can't trust your eyes, if your mind is out of focus" --

  8. #658
    Senior Tech. 2,500+ Posts NeoMatrix's Avatar
    Join Date
    Nov 2010
    Location
    Sunshine State QLD.
    Posts
    3,514
    Rep Power
    104

    Re: What is the dumbist customer comment/question you've heard?

    Quote Originally Posted by ZOOTECH View Post
    Well, I did service a copier at a 'Blindness Aware Center' once for a CQ problem - it looked fine to me.��
    re. CQ.
    Bugger... no more braille over the copy....
    Inauguration to the "AI cancel-culture" fraternity 1997...
    •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••

  9. #659
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
    Join Date
    Apr 2008
    Location
    The Republic of Pineland
    Posts
    4,716
    Rep Power
    134

    Re: What is the dumbist customer comment/question you've heard?

    It was nothing a customer said, but something a dispatcher said made me think about some of the people in our industry. I was doing a third party call and was calling to close the call. The dispatcher ask me if the code was gone from the machine. I kind of sarcastically ask, "do you think I would close the call if the code was still there?" She replied that I have no idea how many call in and try to close calls when the machine is still broke. Sadly, I think I do.
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

  10. #660
    Just a tech 250+ Posts keithxxiii's Avatar
    Join Date
    Nov 2014
    Posts
    463
    Rep Power
    28

    Re: What is the dumbist customer comment/question you've heard?

    Had a call charge customer owning a Mono Machine (ricoh). He then asked me what options need to be installed to turn it into a color copier/printer.
    Aye! Cut the crap

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here