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  1. #661
    Senior Tech. 2,500+ Posts NeoMatrix's Avatar
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    Re: What is the dumbist customer comment/question you've heard?

    Quote Originally Posted by ZOOTECH View Post
    Well, I did service a copier at a 'Blindness Aware Center' once for a CQ problem - it looked fine to me.��
    re. CQ.
    Bugger... no more braille over the copy....

    What if we could count the stars... , what number would you stop at...?"
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  2. #662
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    Re: What is the dumbist customer comment/question you've heard?

    It was nothing a customer said, but something a dispatcher said made me think about some of the people in our industry. I was doing a third party call and was calling to close the call. The dispatcher ask me if the code was gone from the machine. I kind of sarcastically ask, "do you think I would close the call if the code was still there?" She replied that I have no idea how many call in and try to close calls when the machine is still broke. Sadly, I think I do.

    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

  3. #663
    Just a tech 100+ Posts keithxxiii's Avatar
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    Re: What is the dumbist customer comment/question you've heard?

    Had a call charge customer owning a Mono Machine (ricoh). He then asked me what options need to be installed to turn it into a color copier/printer.

    Aye! Cut the crap

  4. #664
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    Post Re: What is the dumbist customer comment/question you've heard?

    I got a call that black wasn't black.when I got there the colour was more a grey blue colour.
    after thinking about this I found that the black in the dev was that colour..
    wondering how that happened I heard they ran out of black toner and took the waste out of the waste box and put it back into
    the black toner cartridge and put back into mc. (colour machine)

    also had ppl putting cyan into the black cart slot on colour machines..black is a nice cyan..and still ask me if it will click a colour click...


  5. #665
    Senior Tech 250+ Posts
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    Re: What is the dumbist customer comment/question you've heard?

    Quote Originally Posted by petermays View Post
    I got a call that black wasn't black.when I got there the colour was more a grey blue colour.
    after thinking about this I found that the black in the dev was that colour..
    wondering how that happened I heard they ran out of black toner and took the waste out of the waste box and put it back into
    the black toner cartridge and put back into mc. (colour machine)

    also had ppl putting cyan into the black cart slot on colour machines..black is a nice cyan..and still ask me if it will click a colour click...
    A while back got a call on a charge customers machine. It was a new customer too. I get there and open the cover. Every single toner is a black toner. Some smart ass had decided they needed the copier to run no matter what. So they cut the interlocks on the black toners to be able to pushe them in all the way and then they cheated the interlocks to override the wrong toner cartridge being inserted. Now the really funny part was the person who placed the calll wanted to know why it would not print out color copies. And even more fun was they were not under contract and had to pay us to tell them how much ot would cost to "repair the color function" Yes three drums three developer units and three developer powders. And the fun part was they also needed a new transfer belt. It was over the recommended service life by double copy count. Not a happy company owner. Even refused to pay the initial service call . Because we did not fix or service anything on the machine. And just to give all the other techs in the office a good laugh I took pictures of the machine and the four black toners installed in place of one each red,yellow and blue toners.


  6. #666
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    Re: What is the dumbist customer comment/question you've heard?

    Quote Originally Posted by gneebore View Post
    A while back got a call on a charge customers machine. It was a new customer too. I get there and open the cover. Every single toner is a black toner. Some smart ass had decided they needed the copier to run no matter what. So they cut the interlocks on the black toners to be able to pushe them in all the way and then they cheated the interlocks to override the wrong toner cartridge being inserted. Now the really funny part was the person who placed the calll wanted to know why it would not print out color copies. And even more fun was they were not under contract and had to pay us to tell them how much ot would cost to "repair the color function" Yes three drums three developer units and three developer powders. And the fun part was they also needed a new transfer belt. It was over the recommended service life by double copy count. Not a happy company owner. Even refused to pay the initial service call . Because we did not fix or service anything on the machine. And just to give all the other techs in the office a good laugh I took pictures of the machine and the four black toners installed in place of one each red,yellow and blue toners.

    Are you sure someone dicked up a color machine? Sounds like a really bad assed suped up black and white machine. 4 black toners must mean it can print 4 times better. I used to have a car with 2 carburetors and duel exhaust.

    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

  7. #667
    Service Manager 2,500+ Posts
    What is the dumbist customer comment/question you've heard?

    Phil B.'s Avatar
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    Re: What is the dumbist customer comment/question you've heard?

    Quote Originally Posted by fixthecopier View Post
    Are you sure someone dicked up a color machine? Sounds like a really bad assed suped up black and white machine. 4 black toners must mean it can print 4 times better. I used to have a car with 2 carburetors and duel exhaust.
    mmmmmmmmm 1975 Ford Torino blocked/bored/blueprinted pushed 600hp loved the dual Cherry Bombs


    https://www.google.com/url?sa=i&rct=...37227422932229


  8. #668
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    Re: What is the dumbist customer comment/question you've heard?

    In my first year back in the days of Analog copiers we had a client book a call with the displays language in Italian rather than English. Upon visiting it was revealed the user thought the language option meant it would convert a "photocopied" document to the chosen language! In this case English to Italian... #MAGIC!


  9. #669
    Service Manager 1,000+ Posts
    What is the dumbist customer comment/question you've heard?

    Lagonda's Avatar
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    Re: What is the dumbist customer comment/question you've heard?

    Quote Originally Posted by Phil B. View Post
    mmmmmmmmm 1975 Ford Torino blocked/bored/blueprinted pushed 600hp loved the dual Cherry Bombs


    https://www.google.com/url?sa=i&rct=...37227422932229
    Those were the days, men were men and women were glad of it and cars like that accelerated like a 747, handled like the Manly ferry and stopped like a cat on wet lino. I miss the good old days

    At least 50% of IT is a solution looking for a problem.

  10. #670
    Retired 5,000+ Posts slimslob's Avatar
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    Re: What is the dumbist customer comment/question you've heard?

    Quote Originally Posted by Phil B. View Post
    mmmmmmmmm 1975 Ford Torino blocked/bored/blueprinted pushed 600hp loved the dual Cherry Bombs


    https://www.google.com/url?sa=i&rct=...37227422932229
    Niiiice but the date on the video was three years ago.


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