All I know is that my manager calls me as the Fireman of the team.
He and the higher ups are constantly trying to micro manage by telling us that are is the field what parts we can use. The closer to the end of the month\quarter the less we are told we can use.
After the other tech's play by the rules, eventually the machines are running like crap and the customers are pissed. That's when he sends me in to put the fire out by calming the customer and fixing the machine. The majority of the time the fix is a PM kit, a drum, and developer. I get be the hero until my review, then I hear that my parts usage is too high, but keep doing what I'm doing. ( The good ol' catch 22).
My company has us carry an auto restock in our cars (usually nothing that i need to fix the copiers, so the crap just rides around in my car costing me gas money.) I wish that they would allow those of us that know how to do our jobs, just do our jobs without interference. The machines would be running so much better and the customers would be happier.
I say do a PM when it needs to be done, not after multiple visits and the customer is pissed off.
Just my 2 cents worth.
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