The salesman said what?

[ToshibaTech]

I like the ones sold with a wireless kit. Then when you get there you just plug it into the wired jack located beside where they wanted the machine. "But they want to print from their laptops..."

[Stirton.M]

A customer with a lot of money wanted to buy a few machines from us, including a C5501 with a basic finisher and LCT. A coworker and I go to meet the delivery guy and the first problem we encounter is the building is so ancient, there is no way to get the machine main body through any of the first floor doors...we end up having to drag the machine from the back alley, down into the underground parkade, and 20 minutes later as we navigate that, we get it on an elevator and up to the 23rd floor. Once we get the machine to that floor, we find out the customer was not told by the sales rep the proper power requirements. This machine requires 220V 20A. The customer was told 120V 20A.

In the end, the machine sat at this place for 2 weeks, waiting for the customer to arrange an electrician to come in and drop the line. Again, the age of the building being ancient, to drop a 220V 20A line in would cost a hefty $1500. The machine has just been returned to us (along with the other 3 C452s) and is now sitting in our warehouse, collecting dust.

That sales rep was let go as a result of not doing his damn homework.

[WOETC]

I know this will sound like a fairy tale, but at one place I worked we had a salesman, who told the truth about the machines and his sales were fine. He thanked the technical staff for all the support they gave him, and took them all to a resort for a weekend with their families. His sales skyrocketed the following year, because he only had to say the word and it was done.

[fixthecopier]

I know this will sound like a fairy tale, but at one place I worked we had a salesman, who told the truth about the machines and his sales were fine. He thanked the technical staff for all the support they gave him, and took them all to a resort for a weekend with their families. His sales skyrocketed the following year, because he only had to say the word and it was done.

What was the name of the princess and who slayed the dragon?

[KEVIN900]

Xena, Warrior Princess ?Xena.jpg

[Herrmann]

hmm... she holds the sword like a toothpick, maybe someone should save her from injuring herself :P

[Stirton.M]

I liked her more in Battle Star Galactica.

[CT Copier Repair]

Well when i worked for a dealer i told the sales manager that all salesmen should ride with the technicians for 2 weeks to see shat we have to deal with. Surprisingly enough( i found out later he started as a tech and hurting his back made him leave the service end) he made them do it. Most finally understood that lying to the customer made it impossible for us to do our job so most figured it out, and I got lunch free for those weeks.
the few A#$#%%^&* that didn't get it didn't last long as the service manager who loved this idea made them meet us at the site and explain to the customer infront of us that they were mistaken and sorry. We tried our best to make it work but if it couldn't then the company made restitution to the customer and the salesman had to cover it. It was a good place to work. Only one slaesguy was a real piece of work and he somehow missed my leaving an account 4 hours away from the office. I got in trouble for it ( to an extent) but he didn't stay the week. As for my present situation everyone here is a technician, if you can't fix it then you can't work here. Its really alot of fun as we break each others balls all the time if we need to call for help.