After reading bits that have been said in other threads and feeling that the sales people are better targets of our rath than IT people, I felt that a thread on this topic would get some hits. Plus I could not believe this call I got.
While doing a full pm on a bizhub 600 in the middle of a very busy day, my shop calls to tell me that Doug {head salesman and the owners brother} needs my help. It seems he is at a customers location where he has sold a bizhub 200 and does not know how to set the fax settings. He needs me to stop what I am doing and drop by and show them how to do it. The girl calling me was the owners daughter, and Dougs niece, so I bit my tounge in half trying to keep my job. In my mind I said "Are you fucking joking ? Has he lost his goddamn mind. If I have to go over there I will bitch slap him when I get there". What I really said after I took a deep breath was "Tell doug to open the drawer at the bottom of the machine. In that drawer he will find a plastic bag. In that bag he will find a set of magic books. These all powerful books contain all of the information a human being or a salesman could need to know about a bizhub 200. You may also tell him to focus on the book of user operations for the fax, he does not need to read the whole stack. " She laughed and I kept my job another day.
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