Just out of curiosity how many differnt brands are you expected to be good at?
Do you like having the chance to work on any brand of copier out there or do you prefear to stick with one brand?
For me i find it very frustrating being sent into a office on a machine ive never seen or have very little experience on or worse nobody to call for help.
The company i used to work for was basically a chop shop and would look at virtually any thing regardless of ability to get parts, support or even manuals. After spending a hour messing around with the machine and some times not being able to come up with a solution you then get the unpleasant task of telling them you don't know what is wrong. Many people then would be mad when you told them you had to bill at least half a hour for your time even though you did not fix the problem.
Any thoughts out there?