Same in the UK with Ricoh. only ever known Japanese companies insist on having the HDD's collected if a decommisson well the salesman ensure it happens most of the time as they do things by the book and certain high security places.
Normally when I swap a hardrive in a m/c the customer unless the IT department or an IT savvy customer. The customer will ask me to dispose of it for them, if its the IT admin normally they simply make a joke they will see if they can use it as a spare drive at home unless its fubar.
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