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  1. #1
    All things Konica Minolta 1,000+ Posts Stirton.M's Avatar
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    consumer stupidity has "REACH"ed a "HOLE" new low

    anyone seen that new ad by Reach, featuring the "Total Care" tooth brush with the "hole" in the handle?

    "The unique REACH® Touchpoint – or ‘the hole’ – provides a pivot point for rotational movement and control, whilst still allowing for a variety of orientations for a better clean."
    Fuckin excuse me????? All these years I have been out of control of my toothbrush because I didn't have a damn hole in the handle? Lord Thunderin Jeezuz Boyz, I bin don it wrong fer years aye!

    Just how fucking stupid does the company think us consumers are?

    And of course, while looking up a link to show this miraculous contraption with the hole that will revolutionize tooth brushes as we know em, I find this....

    Mums Say Reach

    And judging from the responses on that page by some consumers, the company doesn't think this, they KNOW THIS, and present us with a gimmick to gain those stupid enough to "buy" the hole claim as a better control of the brush kind of thing.

    No wonder I want to disassociate myself from the masses out there.


    "Many years ago I chased a woman for almost two years, only to discover that her tastes were exactly like mine: we both were crazy about girls."
    ---Groucho Marx


    Please do not PM me for questions related to Konica Minolta hardware.
    I will not answer requests or questions there.
    Please ask in the KM forum for the benefit of others to see the question and give their input.

  2. #2
    Service Manager 1,000+ Posts
    consumer stupidity has "REACH"ed a "HOLE" new low

    10871087's Avatar
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    Consumers are idiots.

  3. #3
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    I bought a thumb drive once and when I opened it, it had instructions for use. They had several steps listed. Then if you did not get it, there was a tech support phone number. I used to carry the instructions with me to show people as a joke. Then I realized most people did not get it. That is when I decided I was a little above the curve. I often thought of the guy on the other end of that tech support hot line, has he killed himself yet? "I know the picture shows a PC tower, but you can use it on a laptop also!" "Ma'am you don't know what PC means ? " It is a storage device, there is not anything on it" "You can use any port on the computer, not just the ones in front like the picture" "LOOK LADY, it does not do anything, you store things on it! I don't know, what ever you want! LOOK it has to be info on your computer first, pictures, data, you know. Oh, you don't know. Pardon me while I blow my brains out now" .......And you think you have bad days!
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

  4. #4
    Service Manager 1,000+ Posts
    consumer stupidity has "REACH"ed a "HOLE" new low

    prntrfxr's Avatar
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    Anyone ever work Tech Support or Customer Service on an 800 number? I do the former now and I did the latter when I was working my way through college. Thank goodness the tech support I do is for techs! I can only imagine doing tech support for the clients I had when I worked in customer service I could write a book on the calls I got when I was working there.

    me - Sorry that item is out of stock
    customer - What do you mean?
    me - There are no more in the warehouse, we sold them all.
    customer - Well I see the picture right here in my catalog, so I know you have them.
    me - Ma'am the catalogs are planned 6 months in advance and a lot of people buy them. We are waiting on our next shipment. Would you like to be notified when they come in?
    customer - NO I want you to send it now! I just got this catalog yesterday, so you can't be out of stock.
    me - The catalog has been out for 2 months.
    customer - Why didn't I get it then?
    me - Your name was probably later on the mailing list or maybe you requested it later.
    customer - You just don't want to sell it to me. You are keeping it for yourself! I want to speak to your supervisor!
    me - (sigh) Ok

    As it is, I still get techs that call me for help for problems that I can't believe. I believe no question is a dumb one, because if you don't know the answer you can do more damage than good, but there are days when I question that belief. For example, I had a tech ask me:

    "Ok when I take the side cover off and the printer goes through warm up I see 2 round metal things that spin on the side. Is that normal?"
    -reply: yes, those are motors they are supposed to spin.

    The scary thing is, these people are our neighbors, they are in all levels of society (not all but many are highly concentrated in groups that are supposed to be highly educated), and you pass them on the street without a thought because they look normal. Be cautious out there guys, it just may save your life.
    Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

  5. #5
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    I had a "tech" who had been in the business for 11 years ask me , on an HP LJ4, where the black streak was coming from, to which I replied "Are you Fucking kidding me?". I then ask if he had checked the fuser and the cartridge. He said "so you think it may be one of those?" to which I replied "Are you fucking kidding me?" I could not do tech support, even for techs, as I would find myself quoting my signature { BELOW} to them.
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

  6. #6
    Senior Tech 100+ Posts Ducttape n Glue's Avatar
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    My favorite " Lets see if the consumer is awake" marketing claims was from a California spring / vitamin water company that claimed their water was better for you because their water molecules were smaller than the competitions and could be absorbed by the body better!!!!!!!!!!!! I did not know there were different size H2O's!!! Who the F knew!!!!

  7. #7
    Field Supervisor 500+ Posts
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    maybe i'll get out my drill and toothbrushes when i get home........... NOT!


    doing customer service and tech support takes patience.
    i used to work at a brickyard. people would walk through the yard full of bricks, concrete blocks, etc, walk in the door up to the sales desk and ask, " do you sell bricks, here?" Finally, on a friday afternoon at about 3:30 , i said..."no, there just there for me to look at." surprisingly enough, i still had a job on monday.

  8. #8
    Service Manager 1,000+ Posts
    consumer stupidity has "REACH"ed a "HOLE" new low

    prntrfxr's Avatar
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    I actually like Tech Support. It's much better than dealing with the general public. What still surprises me is the higher the education, the dumber they are. I'm not saying all people with degrees are stupid, but a lot of them have no common sense and believe they are entitled.

    Anyone work at a fast food restaurant or department store when they were a teenager? At closing time when the door is locked and the closing times are on the door, people would come up, try the door, see the hours posted on it, and would knock and holler, "Are you closed?" Some of the guys would bet on the number of people who would do it. One night we watched 16 people do it. One guy refused to leave. "You're in there, let me in. I just need to get one thing. Come on, please?" Unbelievable.
    Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

  9. #9
    Trusted Tech 50+ Posts DFM914's Avatar
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    Customer stupidity and then there is this one...

    I once had a customer that called and said the copier was broke because it would not allow her to choose the "two-sided" mode when copying onto a transparency....

  10. #10
    Service Manager 250+ Posts
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    When I started as a tech in 1981 for HP in Los Angles we had a Tech support speacialist (back then they knew what they were doing) that when a tech was being stupid he would ask if they checked the polarity of the fuses.
    Most techs that were asked this said no and proceeded to check them.

    And yes i was asked once. It woke me up enough to listen to him.

    Rob S

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