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  1. #11
    Trusted Tech 50+ Posts ravikumarj's Avatar
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    KONICA I didnt mean MINOLTA But a wrong merger.

  2. #12

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    Quote Originally Posted by JSC View Post
    I agree, it used to be quite good as Minolta but since the Konica take over, sorry i mean merger it is awful, all you get is 'nobody else is getting that problem' or 'have you updated the firmware'


    I have to say Kyocera support is 1st class.
    We have the same problem with Kyocera that you have with Konica, hmm.

  3. #13
    Senior Tech 100+ Posts Bizhub's Avatar
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    I feel that these guy's are somewhat detatched from the real world.
    The questions are just pre programmed responses and are designed to get you off the phone.
    I think they should make field tech's do 3 months a year on the helpdesk and maybe we will get real answers
    What does everyone else think?

  4. #14

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    Quote Originally Posted by Bizhub View Post
    I feel that these guy's are somewhat detatched from the real world.
    The questions are just pre programmed responses and are designed to get you off the phone.
    I think they should make field tech's do 3 months a year on the helpdesk and maybe we will get real answers
    What does everyone else think?
    That would probably work, but I really don't think that phone support people are actually technicians. In my experience, all they do is quote the service manual.

  5. #15
    Technician 250+ Posts Rudi's Avatar
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    Yes , It Is Like When We Get Problems In The Field We First Phone For Help Then Try And Solve The Problem AND THEN READ THE MANUAL , these People Must Think We Are Monkeys , But They Should Have A Reality Check Done On Themselves Because They Are Losing Out Big Time!!!!!!!!!!!!!!!

  6. #16
    Field Supervisor 500+ Posts knightfall's Avatar
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    Quote Originally Posted by TonerMonkey View Post
    Second that emulsion, very true indeed.


    Standard phone support bs get-out clauses :

    1. 'Have you updated the firmware?'

    2. 'Never had that before......'

    3. 'No one else has ever had that before - are you sure about that ?'
    and dont forget this one


    "when you figure it out let us know."

    had tech support actually say that to me
    Get your facts first, and then you can distort them as much as you please.

  7. #17
    Expecting a call. 100+ Posts Paper_Jam's Avatar
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    Ricoh does pretty good I think it is due to all the practice that they get!

  8. #18
    skirt_chaser
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    Panasonic

    Ricoh good, Panasonic bad.

  9. #19
    Senior Tech 100+ Posts suckis's Avatar
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    I think Panasonic is more than OK, Ricoh just exists.
    ! RTFM !
    My site: http://www.e-club.gr/

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