Why is it????????????

**Jimbo1** · 10-07-2010

A customer's ability to comprehend and clean the scan glass is inversely proportional to the level of business they have...I.E..lawyer..doctor..accountant?

**dinkyoaf** · 10-07-2010

Originally Posted by jimbo1

A customer's ability to comprehend and clean the scan glass is inversely proportional to the level of business they have...I.E..lawyer..doctor..accountant?

I used to do helpdesk for a law firm and the guys I worked with figured it out. The more money one makes, the less likely one is to think for one's self. So they hire people (like techs) to think for them and realize you have to plug a machine in to the power outlet before it will turn on.

**Jules Winfield** · 10-07-2010

I don't think they're stupid at all. I think that the more money someone makes, the more entitled they feel they are. In other words, they think it's beneath them to have to deal with the copy machine in any way. Lawyers can obviously read and comprehend what they read very well, that's pretty much their whole job. They choose not to when it comes to copiers, that's all.

**dinkyoaf** · 10-07-2010

Originally Posted by Jules Winfield

I don't think they're stupid at all. I think that the more money someone makes, the more entitled they feel they are. In other words, they think it's beneath them to have to deal with the copy machine in any way. Lawyers can obviously read and comprehend what they read very well, that's pretty much their whole job. They choose not to when it comes to copiers, that's all.

Copiers, computers, chairs, etc. The lawyers I supported made me wonder who feeds them and ties their shoes in the morning.

**prntrfxr** · 10-07-2010

More money for us...as long as they're paying, who cares if we have to clean it? Easy money...or would you rather have a difficult problem that takes half a day, only to find out they don't want to pay? Do the cleaning, go to the next one. Much easier.

**fixthecopier** · 10-07-2010

The easy calls count as calls at the end of the year.

**jonhiker** · 10-07-2010

Originally Posted by fixthecopier

The easy calls count as calls at the end of the year.

Yep, five minutes or five hours, it is still a call.
And, there are people who will say... i don't have the time to do (fill in the blank). They would rather wait and find something to complain about.

**aztech** · 10-07-2010

It is quite simple, they are Don't It Your Selfers. They get paid well, doing what they do well, to be to pay us, to do what we do well.

**Jimbo1** · 10-07-2010

Oh don't get me wrong..a call is a call. i just find it interesting and I am sure the scan glass is not the only thing we can fit into that paradigm. Like that big word?

**AlvinBrown** · 10-07-2010

Originally Posted by dinkyoaf

I used to do helpdesk for a law firm and the guys I worked with figured it out. The more money one makes, the less likely one is to think for one's self. So they hire people (like techs) to think for them and realize you have to plug a machine in to the power outlet before it will turn on.

Which is why we are always in great demand

But sometimes, it's really really annoying.