What's wrong with a little thanks?

[TonerMunkeh]

Time for a little rant. Not that any of the normal knob jockeys who beg for manuals and free firmware etc will actually read this, but I need to vent my spleen.

Obviously, this doesn't include the people who actively participate in this forum.

Please, please - if someone helps you fix a problem that you're stuck with, don't leave the post open to die a quiet death, put a resolution on the thread and thank the people who helped you. It takes two seconds, will help other users with the same problem and will encourage other users to actually help without feeling like they're just wasting their time, offering their knowledge and expertise with not even a simple thank you.

Rant over.

[fixthecopier]

WHAT? You call that a rant. You did not insult anybody, or insinuate their parents weren't married when they were born.

[Stirton.M]

WHAT? You call that a rant. You did not insult anybody, or insinuate their parents weren't married when they were born.

Ya, where's the foaming at the mouth and bug-eyed glares?

[blackcat4866]

Not all of us can be Ultimate. =^..^=

[anothertech]

Dude's right...he's right. Hey Toner, yer right. yup, he right.

That said(terrible saying) I will close any threads that I open.

Fixthecopier, no one gets married anymore, do they?

[prntrfxr]

Thanks TM, I've thought that needed to be said for some time now. It's nice to know what actually fixed the problem and that someone was actually helped. You know, that we didn't waste our time.

[KenB]

I have the same issue with a lot of my techs.

They'll call for help, I'll give them a suggestion, and I never hear about the issue again - unless, of course, it's two weeks later, the customer is boiling over, and it's their service manager calling me.

I look at it this way: If you're asked for help, it's safe to assume that the answers you give worked. If you get a call right back telling you that it didn't, move on to the next solution. It's not our jobs to follow up to see if the advice we gave was successful.

Not all that difficult to understand, really...

[Jimbo1]

Maybe it was something they realized they should have thought of or found and they are too embarrased to mention it again.

[Stirton.M]

If only there was a feature that could be programmed in that would give the OP a mild shock if they did not follow up with a thanks for the help message.

[KenB]

A "gratitude sensor"?

Hmmm... could work.