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  1. #1
    Service Manager 2,500+ Posts TonerMunkeh's Avatar
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    What's wrong with a little thanks?

    Time for a little rant. Not that any of the normal knob jockeys who beg for manuals and free firmware etc will actually read this, but I need to vent my spleen.

    Obviously, this doesn't include the people who actively participate in this forum.

    Please, please - if someone helps you fix a problem that you're stuck with, don't leave the post open to die a quiet death, put a resolution on the thread and thank the people who helped you. It takes two seconds, will help other users with the same problem and will encourage other users to actually help without feeling like they're just wasting their time, offering their knowledge and expertise with not even a simple thank you.

    Rant over.

    Computers are serious tools, Michael!

  2. #2
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    WHAT? You call that a rant. You did not insult anybody, or insinuate their parents weren't married when they were born.

    Democracy is still the worst form of government, except for all the rest of them.

  3. #3
    All things Konica Minolta 1,000+ Posts Stirton.M's Avatar
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    Quote Originally Posted by fixthecopier View Post
    WHAT? You call that a rant. You did not insult anybody, or insinuate their parents weren't married when they were born.

    Ya, where's the foaming at the mouth and bug-eyed glares?

    "Many years ago I chased a woman for almost two years, only to discover that her tastes were exactly like mine: we both were crazy about girls."
    ---Groucho Marx


    Please do not PM me for questions related to Konica Minolta hardware.
    I will not answer requests or questions there.
    Please ask in the KM forum for the benefit of others to see the question and give their input.

  4. #4
    Master Of The Obvious 10,000+ Posts
    What's wrong with a little thanks?

    blackcat4866's Avatar
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    Not all of us can be Ultimate. =^..^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  5. #5
    Field Supervisor 500+ Posts
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    Dude's right...he's right. Hey Toner, yer right. yup, he right.

    That said(terrible saying) I will close any threads that I open.

    Fixthecopier, no one gets married anymore, do they?


  6. #6
    Dangerous with Tools 1,000+ Posts
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    Thanks TM, I've thought that needed to be said for some time now. It's nice to know what actually fixed the problem and that someone was actually helped. You know, that we didn't waste our time.


  7. #7
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    I have the same issue with a lot of my techs.

    They'll call for help, I'll give them a suggestion, and I never hear about the issue again - unless, of course, it's two weeks later, the customer is boiling over, and it's their service manager calling me.

    I look at it this way: If you're asked for help, it's safe to assume that the answers you give worked. If you get a call right back telling you that it didn't, move on to the next solution. It's not our jobs to follow up to see if the advice we gave was successful.

    Not all that difficult to understand, really...

    So, just when is this "old enough to know better" thing supposed to kick in?

  8. #8
    Field Supervisor 500+ Posts Jimbo1's Avatar
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    Maybe it was something they realized they should have thought of or found and they are too embarrased to mention it again.

    "Some days you get the bear, some days the bear gets you."

    Cdr. William Riker

  9. #9
    All things Konica Minolta 1,000+ Posts Stirton.M's Avatar
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    If only there was a feature that could be programmed in that would give the OP a mild shock if they did not follow up with a thanks for the help message.

    "Many years ago I chased a woman for almost two years, only to discover that her tastes were exactly like mine: we both were crazy about girls."
    ---Groucho Marx


    Please do not PM me for questions related to Konica Minolta hardware.
    I will not answer requests or questions there.
    Please ask in the KM forum for the benefit of others to see the question and give their input.

  10. #10
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    A "gratitude sensor"?

    Hmmm... could work.

    So, just when is this "old enough to know better" thing supposed to kick in?

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