I have been asked whether I want to do weekend and evening (24/7) telephone support for our print shops. Don't think I will get too much choice in the matter but I was wondering who has done this before and does it really make much of a difference. I am not gonna always have my manuals on me where ever I go. I just already know the only thing I am going to be asked is can you come here and fix it know.
Has anyone done this and how did it work out?
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