A customer called the shop with a paper tray code the other day. So I call the customer and told him it meant something was wrong with the lift on the paper tray. He got a bit of an attitude and said "Why don't it say that then"? I replied that then I would get dumbass calls saying there was something wrong with the paper tray. It occurred. to me at that point that is why techs do not get to program the messages. Some would come out as "Hey Stupid, you left part of the jam in the machine" or "Please go find someone smarter than you to operate this machine"
What code would you come up with?
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