"Many years ago I chased a woman for almost two years, only to discover that her tastes were exactly like mine: we both were crazy about girls."
---Groucho Marx
Please do not PM me for questions related to Konica Minolta hardware.
I will not answer requests or questions there.
Please ask in the KM forum for the benefit of others to see the question and give their input.
Have had 2 biz 250 b/w machines, that i've had to write off, the optics were bent due to the customer "sitting" on the glass. though they denied it
I have had a bunch that weren't worth fixing. I have had a few that after making a trip or two one of the other guys will go look at it and usually see something simple... likewise I have done the same for them.
I don't know that we've ever had a machine that we just couldn't figure out. I mean at some point if you replace enough parts or eliminate enough variables you WILL fix the machine. You usually try to avoid the shotgun approach but when you run into a real "problem child" sometimes that approach beats spending hours and hours on a job. I guess you have to weigh wasting parts vs. wasting time.
I think the worst thing that happens is when you start off by over thinking the problem. At least for me, that is when I find I spend the most time on a machine. When perhaps the problem was very simple, or I am making it into a much bigger deal than it is I.E. the customer doesn't see it as a problem and didn't want/need it "fixed."
I will not give you service manuals or firmware.
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Back in the day when I worked for HP in Long Island NY, I was working on some of their high-speed printers. I believe it was the D640 series. The manuals came in 2 3" thick 3 ring binders. Well, long story short, I escalated the call and HP sent their 'fixer' . He flew in from Detroit, I picked him up at LaGuardia, got him a motel room and we went to the site. We spent 3 days there and another guy from NJ also came. They got it fixed for sure. A nightmare I'm certainly not going to forget soon.
Paul
The only thing that beat me was a Ricoh MP C1500 duplex tray. Changed the cct board, all the sensors and clutches and still the thing wouldn't work. I suspect there was a problem in the wiring loom but couldn't prove it. In a fit of rage I threw the thing in the bin and booked a new one out of the store under the pretext that it was cheaper solution then me wasting my time. A year later the copier joined it!
Had several copiers that started working again and I wasn't too sure what I did to fix it. You just give a silent prayer of thanks to the copier gods and move on to the next problem.
At least 50% of IT is a solution looking for a problem.
I had a savin 9920. When they first came out. 1 machine in a xray dept.. Fix one issue, 2days later something else. After about 2 months of this thing I asked my service manager for a can of yellow paint. LEMON!!!!!! about 150 other machines of that make ran like tops!
had a canon np1215 once that the exposure lamp would cut out after 1/3 scanning of the original. me and my partner in crime, well you name it we changed/metered it (lamp cables, lamp carriage, lamp driver boards etc just to name a few) still could not cure the fault. eventually we binned it due to the 'beyond economical to repair' thing
Then I had this CANON, I cant recall the exact model, but something like np6221,or np6225? which was displaying a paper jam immediately its switched ON. The owner first took it to some other technicians who were unsuccessful on it before he was referred to me. I replaced all the known sensors in the machine to no avail, substituted both main PCB and dc controller, still NOTHING !
In the end we advised the owner to buy another machine. We still believe that was the " worst" copier brand manufactured and released by canon, at least in this part of the globe
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