"Many years ago I chased a woman for almost two years, only to discover that her tastes were exactly like mine: we both were crazy about girls."
---Groucho Marx
Please do not PM me for questions related to Konica Minolta hardware.
I will not answer requests or questions there.
Please ask in the KM forum for the benefit of others to see the question and give their input.
I think the point has been missed. The rep's *can* read the manuals, they just don't *care*. In sales, you say yes if you think they'll buy and make the technicians worry about it later.
A few years ago ', our vendor at the time, sold a large Canon GP605 equipped with his big finisher. The client is a very big law office in downtown Milan. I remember with my colleague told us that the Machine would never have walked into that room. In fact, that day we left the finisher in another room. At this point you may think that the customer has told us to take down the monster and that he telephoned the seller telling her to take it all away ... I would have done so ... but ..
A week later, they moved a brick wall just to make space for the copier!
... In the minute that you're thinking of giving up, think about why you lasted so long ...
Don't you just love the look on the customers face when you tell then that you can't turn on their new copier as they don't have a 20A power point!
It goes from uncomprehending puzzlement to exasperation to outright anger!
Even better is the look on the salesmans face when he discovers the electricians instalation fee has been deducted from his commission.
At least 50% of IT is a solution looking for a problem.
Or the wireless adapter sold with the copier. When you go to install the machine you find either A.) No wireless network present at location or B.) Ethernet port wired within 3 feet of copier. And the sales man can't tell you why they sold them a wireless kit.
I will not give you service manuals or firmware.
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