Originally Posted by
SuperTech
OK this happend to me about ten years ago.
I get a call for a mid-size machine that is \"turning the originals black\". I figure it\'s time to go out and clean some document feeder rollers.
I get to the customer\'s office and the user that called is out to lunch, I clean some roller and bust out my trusty CopyVac to help fill out the hour. Just as I\'m getting ready to pack up and do some paperwork the lady comes back from lunch and asks me what I found. I told her I cleaned some DF rollers and that sometimes the the rollers will cause some smudges. She tell me she didn\'t call about smudges, she said the machine was turning her originals black, solid black. I tell her in a nice way the she is nuts and she tells me she\'s not. I ask her for a sample of her original and she can\'t produce one. I told her to call back if she sees the problem again and I call the dispatcher and close the call.
As I\'m closing up my tool box, I here the lady say, \"I found one, I found one\", she comes around the corner and shows me a peice of paper that is solid black. she hands it to me and as soon as it hit my hand I knew exactly what it was. It was a peice of thermal fax paper. I got a few of their faxes and sent them through the DF with no problems. Again, I told her that the machine wouldn\'t do that and she told me it did it every time she used the doc feeder. We talked for a few more minutes and I asked her to show me how it happens. the lady then proceded to put the thermal faxes in the bypass tray and hit the big green button. the machine sucked the paper through like a champ and turned it solid black every time.
After I finished my chuckle, I explained what she was doing wrong, she told me that I was nuts and that is how she has always made her copies. I told her she was more nuts and went on to my next call (with a smile).
Bookmarks