I told a customer who was being a real ass "You can't hurt my feelings, I have an ex-wife."
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I told a customer who was being a real ass "You can't hurt my feelings, I have an ex-wife."
The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking
Used to service a customer that had a fine stable of German Shepherds that could play nice or mean depending on the command they were given by their handlers. I did not know this until one day one of the dogs charges towards me while I was sitting on the floor. Dog tackled me and instead of having me for lunch he wanted to play. The guards were laughing hysterically. Needless to say I had to check my shorts for stains.
This sounds like a great opportunity for my dog story:
A number of years ago ... (don't you like stories that start that way? The copier was a Mita DC-152, if that tells you how long ago.) ... I was just starting out in the field. I was still riding along with Bill in the GMC van. We showed up at the musicians union hall, and find the door locked. Bill knocks.
We hear the door unlock, Bill opens the door to the snapping growling faces of two 180# dobermans at face height. Bill forces the door shut and says in a calm voice: "I'll be waiting in the van." and proceeds to get comfortable in the van. I stood there like a slack-jawed idiot for a minute, while the secretary secured the dogs to the two corners of her desk, then lets me in. Bill remains in the van. His response was: "I'm not going in there." I fumbled through the service call.
Have you ever heard someone say that they felt eyes watching them? It's an unsettling feeling to have two very focused dobermans watching my every movement. After 45 minutes I just couldn't take it any more. As I was wrapping up the call and writing an invoice, I noticed that the dogs had dragged the desk two feet closer to my position. There have been times when I was really glad to leave a call. This was one of the few times I felt like prey. When I got back to the van, Bill just looked at me. "Coward." I said. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
My funny dog story was at Range 37, where they train Ops and other government agencies in assault weapons and tactics. I was on the floor and could see the Commanders big old nice Setter on the sofa in his office and she could see me. What I couldn't see was the second dog in there, and he did not know I was there either. At the end of the call, me still on the floor, he walks to the door and our eyes meet. No words were spoken, but our facial expressions spoke volumes. Mine said "Oh Shit, this is going to be bad!" His said "OH Snap, this is going to be FUN!" As he leaped through the door at me , a sergeant grabbed him. The commander came to the door and laughed "He must have thought you were a reporter, we don't like reporters"
The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking
There was a follow up to that story, again at the musicians union hall.
I was chatting with the president of the union about the killer guard dogs and he starts to laugh. "They're not quite as tough as they look."
Last summer they had a little mouse problem in the back part of the building, which was mostly storage. The gentleman live trapped a mangy looking feral cat to get the mouse population under control, which he did admirably.
He wasn't sure how it happened, but the dogs got loose in the warehouse. After considerable chasing and the sounds of cat/dog combat, the bigger doberman came racing back, face bloodied, and hid under the desk. Seconds later the second doberman also squeezed in under the desk, perhaps seeing that one on one odds wasn't looking so great.
The cat stayed. The dogs did not roam into the warehouse again.
Dobermans: 0
Mangy Feral Cat: 1
=^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
hiOriginally Posted by blackcat4866
silly dogs dont they know not to mess
with upset pussy
That's an amazing story. Watch out for the quiet ones ... =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
yep lesson learned
dont judge a book by its cover
wow that must have been a very bad experience
if you had to compare customer to HER
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