Ricoh are easy to work on, which is good as they get worked on a lot.
If Ricoh uses 2 screws to hold a piece on, Konica and Cannon Probably use 12 screws.
Some things should not be made of plastic
I will give props to the small tabletop copier, the 1515 and newer versions of it, are the best tabletop copier I have seen.
Ricoh color drums for printers fail at a higher rate than others I have used.
Tech support in America is 50/50 shot, some good, some not so good.
I have never had so many broken plastic parts as are on new Ricohs
Yes it is job security, but that can backfire. Customer sees techs too much, goes shopping for a new brand.
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