I fix my machines by the book. 90% of my machines go PM to PM. When the customer calls it's never a rush to get there, i can ask them what time is convinient for the machine to be down.
If i do get a call before a PM ill check the counters, if things look good i might roll the m-counter back 10-20k to steal some extra copies. I don't reset counters when a PM call was placed. Do the work, customer is happy.
It's sad when your manager tells you to stop doing a good job because it's costing to much on parts.
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