guys
whats your opinion on your call control people ?
guys
whats your opinion on your call control people ?
I think We call them Dispatchers. You have to work with them or they can make your life ****. Stay on their good side. I had a huge area and had to train three different dispatchers.
try not to sleep with them even if they beg
Two words:
Electronic Dispatch
Failing to plan is planning to fail!!!
Just do good work ALWAYS and you won't have anything to worry about. Clean them and they will be nice to you. MAINTENANCE - NOT EMERGENCY calls.
But I'm trying, Ringo. I'm trying real hard... to be the Shepherd.
I think we have the lowest paid group in the buisness, they can't spell, can't get a correct phone# in the system, can't seem to figure out that we don't carry toner with us (Emergency call for tech to bring toner!!! Love that one). Can't even ask the most rudimentary troubleshooting question ( did you check to see if it is plugged in). Can't explain why I have to bill them for network issues outside of a copier problem. The online service call program is even worse...customers just love to push 1 button...paper jam, same address, same contact, same phone number, 8-5 working hours...Tech...can't get through to call the customer, "Mary hasn't worked here for 2 years, sorry we closed at 3:30 today, and of course..."I thought you'd have toner with you". And as for sleeping with them...ughh...even I have standards, "8 to 80, blind, crippled, or crazy" Emujo
The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking
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