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Thread: call control

  1. #1
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    call control

    guys
    whats your opinion on your call control people ?


  2. #2
    Field Supervisor 500+ Posts
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    Re: call control

    I think We call them Dispatchers. You have to work with them or they can make your life ****. Stay on their good side. I had a huge area and had to train three different dispatchers.


  3. #3
    former propeller tester 250+ Posts BLADE's Avatar
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    Re: call control

    try not to sleep with them even if they beg


  4. #4
    The Wolf 1,000+ Posts mojorolla's Avatar
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    Re: call control

    Two words:

    Electronic Dispatch



    Failing to plan is planning to fail!!!

  5. #5
    Senior Tech 100+ Posts
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    Re: call control

    Just do good work ALWAYS and you won't have anything to worry about. Clean them and they will be nice to you. MAINTENANCE - NOT EMERGENCY calls.


  6. #6
    Field Supervisor 500+ Posts Jules Winfield's Avatar
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    Re: call control

    Quote Originally Posted by BLADE View Post
    try not to sleep with them even if they beg
    Sometimes you just have to take one for the team and sleep with the dispatcher for the sake of the other techs. There is no one more irritable and vengeful than a sexually frustrated dispatcher...

    But I'm trying, Ringo. I'm trying real hard... to be the Shepherd.

  7. #7
    Field Supervisor 1,000+ Posts RRodgers's Avatar
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    Re: call control

    Quote Originally Posted by BLADE View Post
    try not to sleep with them even if they beg
    I married one of ours.

    Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it. (I'm arrogant LOL)

  8. #8
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    Re: call control

    I think we have the lowest paid group in the buisness, they can't spell, can't get a correct phone# in the system, can't seem to figure out that we don't carry toner with us (Emergency call for tech to bring toner!!! Love that one). Can't even ask the most rudimentary troubleshooting question ( did you check to see if it is plugged in). Can't explain why I have to bill them for network issues outside of a copier problem. The online service call program is even worse...customers just love to push 1 button...paper jam, same address, same contact, same phone number, 8-5 working hours...Tech...can't get through to call the customer, "Mary hasn't worked here for 2 years, sorry we closed at 3:30 today, and of course..."I thought you'd have toner with you". And as for sleeping with them...ughh...even I have standards, "8 to 80, blind, crippled, or crazy" Emujo


  9. #9
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    Re: call control

    Quote Originally Posted by Jules Winfield View Post
    Sometimes you just have to take one for the team and sleep with the dispatcher for the sake of the other techs. There is no one more irritable and vengeful than a sexually frustrated dispatcher...

    So, do you and him still talk?

    I May Be Old, But I Saw All The Cool Bands When They Were Cool!

  10. #10
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    Re: call control

    Quote Originally Posted by fixthecopier View Post
    So, do you and him still talk?

    Sorry bout that, I could not resist. One of mine is wife of an Army Sergent Major, and just as mean as he is. I get yelled at a lot... just cause. A lot of it stems from me giving credit to the Army that she has to collect on.

    I May Be Old, But I Saw All The Cool Bands When They Were Cool!

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