Thanks: 
Likes: 
Dislikes: Who the hell comes up with these numbers? An handicapped person?
Who the hell comes up with these numbers? An handicapped person?
' "But the salesman said . . ." The salesman's an asshole!'
Mascan42
'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
Ibid
I'm just an ex-tech lurking around and spreading disinformation!
You're close... Marketing people.Originally Posted by mrwho
But I'm trying, Ringo. I'm trying real hard... to be the Shepherd.
What scares me the most is that is an average number - which means that if half of the people can remove a jam in less than one minute, the other half must take 5+ minutes! Yikes!
' "But the salesman said . . ." The salesman's an asshole!'
Mascan42
'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
Ibid
I'm just an ex-tech lurking around and spreading disinformation!
You also have to take into account the language they used in that statement. 2-3 minutes to solve. That could mean anything. That could mean 2-3 minutes to solve the mystery of where the jam is even located, or 2-3 minutes to look up the phone number of the service company even though it's posted in plain view on the front of the copier.
But I'm trying, Ringo. I'm trying real hard... to be the Shepherd.
Those are the endusers that show one real paper jam then ten J00 jams, resulting from missing one of the jams repeatedly (and cursing loudly the whole time). =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Does this include warm up time for the fuser?
Resetting paper layout? (if tabs or other stacked stock, you may have to clear the excess in the drawer)
A second look? (not every machine gives clear indications, especially if paper is torn)
Lengthly jams to clear (a jam at the tail end of a production machine may result in 20+ feet of path to check)
I agree with you, but those are out-of-the-norm situations. That paper indicates an average time - I think it's a wee excessive for an average, don't you think?
' "But the salesman said . . ." The salesman's an asshole!'
Mascan42
'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
Ibid
I'm just an ex-tech lurking around and spreading disinformation!
Average is a much abused word; we need to know what machines and situations they're using as a metric.
Mr Who do not put down the handicap this way.
They would do a better job than this.
This was done by someone lower than marketing.
You know the person who asks as you walk in the door "is it fixed yet" see lawyer.
Rob S
Minimum Repair Time can also be a great laugh...
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