if you had invested time on a problem no matter how long it took, it will be fixed right the next occurence without guesstimating nor phone calls.
If the colleague on the other end has your philosophy, what then? If a shop is run by a philosophy like that, how would it even run.
So you rely on others to resolve issues for you? You cant afford to spin your wheels?
sorry bud, if that's not ego I dont know what is.
on the other hand.. your boss is an aasshole, forcing his guys to do fast work, which is never quality work.
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