Mr. E-Manual... Do you know him?

[jmaister]

This is kinda like TheOwl's post, but regarding manual, and studying and reading of such sophistocated documento.

I'm not around the forum as frequent as before, but there seems to be a trend going on here.

If you are a tech, a half decent one(which is way better than moi), you would know the importance of having proper diagnostic tool and some sort of reference/guide to troubleshoot your machines. There are more than few posts on the forum that are repeats. Given some time, and some reading, you could resolve the trouble yourself.

Not saying asking for help is bad, but have you taken time to think/discover/explore?

Even if You have to pay for the manuals, it'd be a good idea. (unless your boss is too __________ , then that's a different story.)


Just trying to raise awareness, nothing else to it.

cheers.

J

[kingarthur]

i've raised this subject before, it seems that there are people who can't be bothered to do any research about the problem that they have, they'd rather just ask on here & let others solve the problem for them, this is the sort of person that a manual would be wasted on, cos they'd never work out how to open the front cover without asking on here first....then they'd be asking what chapter/page etc....cos it'd be too difficult for them to look in the index....

[skynet]

There are more than few posts on the forum that are repeats. Given some time, and some reading, you could resolve the trouble yourself.

Maybe they think their question hasn't been asked before? and regarding multiple posts about the same thing and their repetitive nature, I think we are due a post about colour alignment on a Canon IRC3200 or 4080 soon.

[doug94550]

We had one tech who would call for help on the most basic of problems which could clearly be resolved in the book.
We finally figured out that if you did not give them the answer, they would go on to the next tech.
We finally figured it out and went on strike to this person with the basic reply of "No. I have never seen that problem. Good Luck."
They complained to our manager that they were getting no support from the team.
We told the manager what was happening.
It turns out that this tech never carried manuals or parts because it made their truck look "trashy".
Go figure.

[michaelc]

We all need help sometimes. I am fortunate with a good manager who used to say ' your an engineer/tech. Work it out. If your still stuck in an hour give me a call'. Never had the internet to check/ask people which would have made life easier but I would have missed out on a lot of experience being in that infamous creek without a paddle.

Worked wonders on me. I now fix kettles.

[nmfaxman]

I got tired of techs calling me all the time instead of looking it up, so I started charging a beer an answer.
By the end of the week I had a couple of sixers.

[JR2ALTA]

I think you guys are just stroking your egos, let's here some examples of these stupid questions co-workers ask you.

My boss doesn't give a crap if I solve the Da Vinci code, but only how long it took me.

I can't afford to spin my wheels on a problem, if just picking up the phone to another tech could get me the answer.

The point is to fix it right the first time, and move on.

[Lagonda]

I got tired of techs calling me all the time instead of looking it up, so I started charging a beer an answer.
By the end of the week I had a couple of sixers.

Now thats a good idea! However with some of the dumb questions I get asked by techs who can't be bothered to fire up their laptops I'll be suffering from liver damage by the end of the year.

[blackcat4866]

Now thats a good idea! However with some of the dumb questions I get asked by techs who can't be bothered to fire up their laptops I'll be suffering from liver damage by the end of the year.

I don't miss it a bit. That's when I started the database.
What is the part number for ...
How do I get into service mode on a ...
What does the database say about ...

Damn! Look it up yourself. So why is the laptop in the car, and why do I care?

Now the only person I have to support is myself. =^..^=

[Jules Winfield]

I think you guys are just stroking your egos, let's here some examples of these stupid questions co-workers ask you.

My boss doesn't give a crap if I solve the Da Vinci code, but only how long it took me.

I can't afford to spin my wheels on a problem, if just picking up the phone to another tech could get me the answer.

The point is to fix it right the first time, and move on.

He's got a point...