How Xerox failed

[Tonerbomb]

Here's the youtube of a faculty meeting about how the conversion to Xerox went wrong at Creighton University. The speaker is the former IT Ahole that ramed it up CU's ass. YOu only need to see the first 2 or 3 minutes to get it.

[rthonpm]

Piss poor planning leads to piss poor results. Watching the entire thing brings up a few major points:

1. Poor testing of the equipment within all areas.
2. Poor selection of professional services employees on the Xerox side (most FM account personnel are often no better than a warm body).
3. Complete lack of customer needs


This should be a primer for anyone looking to work on a major account install. Great find!

[mojorolla]

Having worked for Xerox at a major account (The Cleveland Clinic), I can attest to the boobery. At the time I was there, they had 1200 + machines and no electronic meter reads. We had to walk to each machine once a month; it was unreal! The link below is to an interesting (and embarrassing) article about Xerox.

How Xerox Invented the Information Age (and Gave it Away) | Cracked.com

[skynet]

This dramatization pretty much sums everything up