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  1. #1
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    You know your day just went in the toilet when...

    You go to a call to remove a sheet of paper stuck behind the paper tray and when you walk in you see 3 Sergeants crouched around the copier trying to get the coat hanger out that they got stuck in the machine. That was 11:00 am yesterday and I will be going back again this morning with more parts after spending 4 hours and 2 trips back to the shop there yesterday. It is shit like this that has made me call these guys stupid in the past, however I kept my cool and the only thing I said was "You guys know I talk about you on line to techs around the world, don't you".
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

  2. #2
    Service Manager 2,500+ Posts
    You know your day just went in the toilet when...

    Hansoon's Avatar
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    Re: You know your day just went in the toilet when...

    trying to get the coat hanger out that they got stuck in the machine
    Can't wait to know where in the machine that was, causing such great havoc that it would need so much time and parts.

    Hans

  3. #3
    Service Manager 1,000+ Posts
    You know your day just went in the toilet when...

    prntrfxr's Avatar
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    Re: You know your day just went in the toilet when...

    Well I'm having a pretty good day. I'm not trying to rub it in or anything. Maybe this will give you a laugh to buck you up, buddy.

    When I came in this morning my test printer had been rolled. I don't know if you can tell, but the canned air attached to the power cord and the jumbo binder clips on the mp tray simply make this a work of art. I just found out it was one of the sales guys up front who did it. Had to take a picture and share.
    Attached Images Attached Images
    Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

  4. #4
    Senior Tech 2,500+ Posts
    You know your day just went in the toilet when...

    mikadonovan's Avatar
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    Re: You know your day just went in the toilet when...

    Dispatch says "you need to go to customer A next. What's the problem? I ask. They say the toner bottle just exploded.
    NEVER ASSUME ANYTHING

  5. #5
    Service Manager 250+ Posts Zackuth's Avatar
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    Re: You know your day just went in the toilet when...

    Quote Originally Posted by mikadonovan View Post
    Dispatch says "you need to go to customer A next. What's the problem? I ask. They say the toner bottle just exploded.

    Talk about a day going in the toilet!!!!
    If at first you don't succeed, redefine success

  6. #6
    Master Of The Obvious 10,000+ Posts
    You know your day just went in the toilet when...

    blackcat4866's Avatar
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    Re: You know your day just went in the toilet when...

    Quote Originally Posted by prntrfxr View Post
    Well I'm having a pretty good day. I'm not trying to rub it in or anything. Maybe this will give you a laugh to buck you up, buddy.

    When I came in this morning my test printer had been rolled. I don't know if you can tell, but the canned air attached to the power cord and the jumbo binder clips on the mp tray simply make this a work of art. I just found out it was one of the sales guys up front who did it. Had to take a picture and share.
    Is that printer for sale? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  7. #7
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    Re: You know your day just went in the toilet when...

    Quote Originally Posted by Hansoon View Post
    Can't wait to know where in the machine that was, causing such great havoc that it would need so much time and parts.

    Hans


    The coathanger was hooked behind and in the drive assembly for the feed of the trays on a bizhub 350. I was able to remove it but when starting the machine,it all locked up to a grinding noise. I removed the drive to find the plastic knot from one of those tiny wire ties had been pulled off and lodged in the clutch gears, locking it up. Went to shop for clutch. Reassembled and still in a bind. Find teeth on drive motor stripped out, go to shop to get motor and gear pack, replace and find main clutch for tray 2 failing, making for trip 3. Now I have the joy of putting together the machine I stripped for parts.

    About 2 hours later I went to a call for an 1183 code on a 250. Usually the top tray is knocked out of position and it was... by the 250lb door slaming it from 1 side. I looked on the other side , where there seemed to be at least a foot of space and notice that they had pushed it there so they could use the bypass tray on the other side as a door stop to hold the other 250lb door open. At this point I wanted to express myself with "What the hell is wrong with you?", but the 19 year old kid they sent in to be the POC had nothing to do with it. I then remembered that the guy who pays the bills for this unit was a friend of mine. I had the young Specialist follow me to his office and left a message for him to go look at the copier being used as a doorstop and ask him how much he thinks I will charge for damage. Reid is a good guy, but also has 24 years of service and can put on his "old school sergeants " hat. I am sure by the end of the day he had gone in there and yelled everything I was thinking.


    I have decided to be more mellow and quit yelling at stupid people. After all this is a military base. If I use the system I can have someone else yell at them for me. Better for the blood pressure. Work smarter and not harder.
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

  8. #8
    Service Manager 1,000+ Posts
    You know your day just went in the toilet when...

    prntrfxr's Avatar
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    Re: You know your day just went in the toilet when...

    No it's the fuser test printer I yanked out of the fuser department to test my transfer belts. I then had issues with cartridges. After changing 2 I got it working properly.
    Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

  9. #9
    Service Manager 1,000+ Posts igi's Avatar
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    Re: You know your day just went in the toilet when...

    Quote Originally Posted by mikadonovan View Post
    Dispatch says "you need to go to customer A next. What's the problem? I ask. They say the toner bottle just exploded.
    what color is the toner?

    maybe it blends with the furnitures.


  10. #10
    Service Manager 1,000+ Posts
    You know your day just went in the toilet when...

    nmfaxman's Avatar
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    Re: You know your day just went in the toilet when...

    Quote Originally Posted by mikadonovan View Post
    Dispatch says "you need to go to customer A next. What's the problem? I ask. They say the toner bottle just exploded.
    I was walking up to a Konica 6190, which loads toner from an upside down bottle, and the customer had just pulled the tab to release the toner.
    I looked in horror as she grabbed the bottle and before I could say "Don't squeeze the" she gave it a hard squeeze and out came a huge cloud of toner.
    I walked up and said "don't move let me get my vacume. Of course she was wearing white.
    The day went downhill from there.
    Why do they call it common sense?

    If it were common, wouldn't everyone have it?

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