We have all ranted about the customers that do stupid things and piss us off, but what about the smart ones? Last week I had a call on a Bizhub 450 color. The customer is a defense contractor that works on IT issues so they are smarter than the average customer. They told me the machine was locking up when they opened pagescope to scan. Seems logical that the hdd would be the culprit. The guy sitting closest to the machine Google it and pulls up a diagram of where it is, just in case I need it. I assure him I can locate it and remove the hdd to take to the shop and test it. "No need for that, we have a box full here." One of them goes and gets me 2 40 gig and a 100 gig and says "take your pick". I put one of the 40's in and start the format process. I hate waiting so I ask, "If I write down the path will you guys run the logical format when the physical is done, I have stuff to do?" "No problem" they said, We will call if there are any problems, thanks for coming by" They called me about an hour later and said everything went fine and they reprogrammed the user boxes. They are now on my list as most helpful customer. I like the ones that have tried all the basic stuff so you know it is really broke when they call. I have another that actually uses the computer to track the supplies in the color printers so there is never an emergency. I am impressed now by the smallest of things.
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