I recall a Canon copier with a similar problem. Only with certain users, when setting up complex print jobs the machine would clear/reset back to home screen, especially when there was an ample breast upon the reset key. I was quite young and shy, and unsure exactly how to explain this to the enduser, so I found her manager and we went through the entire demonstration again. The manager caught on to the problem quickly, and sent me on my way.
I might be dumb, but I could see a write up in my future if I didn't handle that correctly. =^..^=
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