Ok, I finally get my shipment of copiers that I ordered from a "particular" copier remarketter and this is what I received. I first had a problem with them "forgetting" to place my order after I paid them for it and then when they do decide to ship the copier (1 1/2 weeks later), this is how I get it. I don't understand because I paid them X amount of dollars to crate the dang thing and then come to find out, I was 100% overcharged on the shipping.
This is the second time this has happened with this company recently and I'm not really sure that I want to continue doing business with them. When I spoke to my representative about how I received this copier today and also to make note that I paid for this copier to be crated, he was not remorseful at all and made no apologies... WTH?
The worst part about all this! I sold this copier two weeks ago when one of my clients specifically ordered this particular model. I had to inform my client that there would be a week delay (because my representative forgot to place to order after I paid for it) and now I have to inform my client that he will yet again not be receiving his copier this week because the company I do business with didn't care enough to crate it properly and it got severely damaged (even though I paid for it to be crated).
Ok, that's my rant...
What are your thoughts?
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