So Densigraphix (aka: Densi) decided to partner with Partsnow.com. I tried to find some parts numbers and couldn't find some, found price increases (was told no increases) and many things unavailable. Also, I wanted a master spreadsheet to update my site with...densi.com had this and partsnow.com apparently doesn't...
So I don't know if I'm going to switch parts suppliers or not. I have used precisionroller.com before but they're pretty pricey at times.
So here's the email I sent them...also, does anybody have a list of parts/supplies vendors they'd recommend?
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Hi Julie,
Logged on and tested some stuff out on the new parts now site. Honestly, I’m a little disappointed though. It looks like a lot of things are unavailable or at least there’s no button to add them to the cart.
And I noticed the Imagetone/Pearltone products (refill bottles) and remanufactured toner cartridges from Densi that I used to get are now a staggering 20%+ higher cost than they were just a few months ago. I can understand a little price increase here and there but 20% is very extreme.
What disappoints me the most with the price increase however is the fact that both representatives from Densi and Partsnow told me over the phone that there would be no price increases during the transition.
Further, I find the new site more complex than it used to be. The Densi site was simpler and I could in just a few clicks download a master inventory file to pdf or excel. This was helpful because with a master excel file of all the products I can integrate things into my e-commerce site. Now I only see the option to export very specific categories which would be quite burdensome.
If I could go back to the simplicity, added excel export functions, and lower prices from the old densi site, I’d gladly wait an extra two days to receive a product.
Can you do anything about any of my concerns? I’d appreciate a bump up the chain of command so something can be done. I did rather enjoy having Densi as a supplier.
Thanks,
Patrick King
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