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Thread: food for tought

  1. #1
    Service Manager 1,000+ Posts igi's Avatar
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    food for tought

    Hi
    all
    in the town that i work there is a competing dealer,he never sends his techs for training.
    he takes them young and pays them peanuts.my problem is this the oposing dealer cuts all the corners when it comes to servicing,
    he is not replacing the drum or dv or service kits when needed.because his running costs so low he can undercut our prices.
    our biggest forte is our knowledge and experience and of course propertly maintaining the ecuipment.my question is if i am helping this dealers techies on this forum and share my experience with them,am i slowly edging myself out of my job?

    your taughts will be very much apreciated.

    tanx ALL


  2. #2
    Senior Tech 250+ Posts daveyball's Avatar
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    Re: food for tought

    Sooner or later the lower quality of their serive will come apparent, and customers will come to realise the differance, it did with us

  3. #3
    Service Manager 1,000+ Posts igi's Avatar
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    Re: food for tought

    Quote Originally Posted by daveyball View Post
    Sooner or later the lower quality of their serive will come apparent, and customers will come to realise the differance, it did with us
    i hope much sooner then later

  4. #4
    Service Manager 250+ Posts Zackuth's Avatar
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    Re: food for tought

    No, I don't think so either. Like Davyball said their lower quality will show itself soon enough. True, you can tell people what is wrong on this forum, but if these people have to ask a question for every problem they encounter, there is going to ba a lot of down time on this company's end as they leave, post a question, wait for a response, test that, if that one doesn't work, come back and look at other responses, test those. It could end up taking your competitors four hours to troubleshoot a problem you will have solved in ten minutes.
    If at first you don't succeed, redefine success

  5. #5
    Field Supervisor 500+ Posts Bantams's Avatar
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    Re: food for tought

    I Think the other companies techs are too busy trying to maintain there badly maintained machines for you to worry about them comming here and actually asking for Advise

  6. #6
    Senior Tech 250+ Posts daveyball's Avatar
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    Re: food for tought

    Quote Originally Posted by Bantams View Post
    I Think the other companies techs are too busy trying to maintain there badly maintained machines for you to worry about them comming here and actually asking for Advise

    I think by the nature of the question asked you can sometimes tell if they have a clue or any experience on the products, i.e. "I have a MPC 3000 with black lines, please help", or what is frimware!!

  7. #7
    Service Manager 1,000+ Posts igi's Avatar
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    Re: food for tought

    Quote Originally Posted by Bantams View Post
    I Think the other companies techs are too busy trying to maintain there badly maintained machines for you to worry about them comming here and actually asking for Advise
    i like the way you think


  8. #8
    Master Of The Obvious 10,000+ Posts
    food for tought

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    Re: food for tought

    I'll agree with that. Most of the people here have a very high degree of dedication to spend their personal time talking shop. I doubt very much that the employees of this competitor have that level of dedication. In addition, as we find with endusers, having the answer isn't enough. You have to know what it means and how to implement the solution. It sounds as though that would exceed your competitors skill level. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  9. #9
    grumpy old git 500+ Posts banginbishop's Avatar
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    Re: food for tought

    Quote Originally Posted by igi View Post
    Hi
    all
    in the town that i work there is a competing dealer,he never sends his techs for training.
    he takes them young and pays them peanuts.my problem is this the oposing dealer cuts all the corners when it comes to servicing,
    he is not replacing the drum or dv or service kits when needed.because his running costs so low he can undercut our prices.
    our biggest forte is our knowledge and experience and of course propertly maintaining the ecuipment.my question is if i am helping this dealers techies on this forum and share my experience with them,am i slowly edging myself out of my job?

    your taughts will be very much apreciated.

    tanx ALL


    All you can really do is make sure YOU do your work right to keep your customers happy and remember "you are more upset about losing $50 than you are happy about gaining $50,” i.e everyone remembers a bad experience more than the good so if they are that bad the customer will not be going back to them when the contracts up.

  10. #10
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    Re: food for tought

    I agree with Blackcat, Daveyball, everyone on this one. I have been doing this job since 1986 and have been a street tech up through GM. One thing has ALWAYS rung true: DO GOOD WORK. Your competition will NOT be around in the long run. Good service may or may not get you that next deal with the customer, as it usually comes down to price, but bad service will ENSURE you don't get that next deal, best price or not. Hold your head up and do good work, especially when nobody is looking and you will be fine.

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