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  1. #1
    Senior Tech 100+ Posts
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    "I think it's the rollers"

    This never gets old. You are either talking to the customer finding out more details as to what the problem is or you have started working on the machine and some random customer reinterates what you already know. It doesn't matter what the problem is. Squeaking noise, grinding noise, black lines, black spots, jamming... it's always "the rollers" according to the customer. And then you try your hardest to suppress any retaliation that is going through your head. Bitchslap or a simple "Then you fix it asshole!" I always just humor the customer and say "I'll take a look" and mumble "dumbass" when they are out of earshot. What are some things that the customer says to you that immediately makes your blood boil?

    Another one is when they tell me that I am the umpteenth tech to come out and that it's always broken. And...? "Bring us a new one"


  2. #2
    Senior Tech 250+ Posts vincent64's Avatar
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    Re: "I think it's the rollers"

    The one that seems to bother me most of any, is did you bring my toner, or do you have any toner, if you did not call and order it, I dont have it, and since we deliver it, we tell them, and its on a lable we stick to every box, cartrige, ect, and it more or less says, you run out, its not our prob, you should have called in sooner, and we take up to 24 hours, thats working hours to get it to you, and if you want it sooner, like today, there is a rush charge, and pretty much no exceptions to it.


  3. #3
    Service Manager 1,000+ Posts
    "I think it's the rollers"

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    Re: "I think it's the rollers"

    Quote Originally Posted by aodtech View Post
    What are some things that the customer says to you that immediately makes your blood boil?
    When they say: "That small Samsung (Brother, HP whatever crap) we got from Staples is working much more reliable (prints faster, scans better, prints cleaner) than your big MFP". "Did we got a lemon?" Hans


  4. #4
    Ghoulscout 500+ Posts Kidaver's Avatar
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    Re: "I think it's the rollers"

    I guess my pet peeve would be work orders for lines on copies...and the dispatcher does ask if they cleaned the glass when she takes the call...and I usually call and ask if they clean the glass....and they always say they have...and when I drive 45 minutes to go clean glass...yeah I get a bit pissed off and just want to ask them "What did you clean it with? Fucking mud?"

    "In a cruel and evil world, being cynical can allow you to get some entertainment out of it."

  5. #5
    Field Supervisor 500+ Posts kingarthur's Avatar
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    Re: "I think it's the rollers"

    the one that always makes me "laugh"....why whenever there are any quality problems, does the customer insist it's the toner....the amount of full bottles i've found in the bin, cos the customer has replaced the toner cos they're certain its the toner.....i always ask....if your car starts to go slowly do you automatically fill up with petrol, even if you have a full tank....

    Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

  6. #6
    Major Asshole! 2,500+ Posts
    "I think it's the rollers"

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    Re: "I think it's the rollers"

    Although I can relate to all of the above, I must say that some (unfortunately few) of my customers are surprisingly accurate - for a non-tech - when pinpointing the malfunction. I wish all of my customers were like that.

    ' "But the salesman said . . ." The salesman's an asshole!'
    Mascan42

    'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

    Ibid

  7. #7
    Service Manager 1,000+ Posts
    "I think it's the rollers"

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    Re: "I think it's the rollers"

    Quote Originally Posted by kingarthur View Post
    ....the amount of full bottles i've found in the bin, cos the customer has replaced the toner cos they're certain its the toner.........
    Government Office, been there done that. They are too stupid to adjust exposure/density when copying from the zillionst copy of handwritten NCR-Paper. If copies are not readable "It must be the toner". Problem is that the machine is on contract including toner..... Hans


  8. #8
    former propeller tester 250+ Posts
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    Re: "I think it's the rollers"

    after the repair or service you can say it was the rollers, then everyone is happy


  9. #9
    Agitating Artificer 100+ Posts CopierTechofOmens's Avatar
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    Re: "I think it's the rollers"

    "Did you ever see office space?" "No, did you ever see 'Falling down'?"


  10. #10
    Field Supervisor 1,000+ Posts igi's Avatar
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    Re: "I think it's the rollers"

    Quote Originally Posted by CopierTechofOmens View Post
    "Did you ever see office space?" "No, did you ever see 'Falling down'?"
    hi
    i saw both briliant movies
    a must for copier techs to watch




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